Loyalty & Retensions Advisor

Loyalty & Retensions Advisor Location: Horsham, West Sussex Salary: Up to £26,000 basic (DOE) | Up to £45,000 OTEHours: Mon–Fri 8:30am–5:30pm | Sat 9:00am–1:00pm (rota basis)Join the Team That’s Keeping Britain ConnectedAt Home Telecom, we don’t just provide broadband—we deliver peace of mind, flexibility, and exceptional service to over 150,000 homes across the UK. As part of Telecom Acquisitions, we partner with 4,000+ letting and estate agents and proudly represent standout brands like Fleur Telecom, Eclipse Broadband, Weekly Broadband, and more.With a Trustpilot rating of 4.5/5, we’re not just good—we’re trusted. And now, we’re looking for a persuasive, energetic, and customerfocused individual to help us keep our customers happy and loyal.Why You’ll Love Working Here Unapped commission—earn what you’re worth50% off broadband & utilities (free after 2 years!)33 days holiday including bank holidaysExtra 5 days leave for long service£250 Bright Ideas bonus + £1000 ReferaFriend reward Kudos Recognition Scheme—win prizes, even trips abroad!Buy & Sell holiday scheme Friday Drinks Fridge + weekly fun incentivesWhat You’ll Be DoingBe the voice of Home Telecom—handling inbound & outbound calls with customers considering leavingUse your charm, empathy, and product knowledge to retain customers and offer tailored solutionsUpsell addons like Energy, SIMs, and Sky TV to enhance their experienceDeliver toptier service and become a trusted expert in the customer journeyWhat You’ll BringA confident, clear, and engaging phone mannerA driven, professional attitude with a hunger to succeedStrong sales instincts and persuasive flairResilience and problemsolving skillsTargetfocused mindset with a teamplayer spiritReady to Make a Real Impact?If you thrive in a fastpaced, customerfirst environment and love the idea of turning challenges into opportunities, we want to hear from you. Join us in Horsham and be part of a team that’s redefining customer loyalty in telecoms.Q