Level 1 - Service Desk Technician

Blackrock Health Hermitage ClinicBlackrock Health Hermitage Clinic is a state of the art 112 bed healthcare facility. The hospital provides a wide range of Emergency, Ambulatory, Interventional and Diagnostic care for Adults. As a member of Ireland’s newest private health care group, Blackrock Health we are dedicated in ensuring our mission, vision and values are our guiding principles in ensuring our patients and staff have a world class experience. A career in Hermitage Clinic will ensure you are joining a diverse, dynamic and enthusiastic team of professionals, passionate about developing services to ensure we provide the best care in the most modern of facilities. Role Profile:Supporting critical applications and infrastructure in modern hi-tech hospitals across Dublin, providing technical support via its service helpdesk as third level support to Blackrock Health staff and coordinating with third party suppliers. The role is responsible for but not limited to:·      First-line technical support and assistance to end users·      Ensuring prompt and efficient resolution of their IT-related issues·      Handling incoming support requests via phone, email, or our ticketing system·      Troubleshooting problems to identify and resolve common software and hardware issues·      Assisting with inventory of software and hardware assets·      Effective communication and excellent customer serviceQualifications/Experience:·      A relevant 3rd level IT qualification·      Customer service experience desirableGeneral Expectations:  ·      Support the philosophy, objectives and goals of Blackrock Health.·      Observe the appropriate lines of authority.·      Maintain strict confidentiality regarding the activities of Blackrock Health.·      Continue to develop personal knowledge and skills and seeks outside educational opportunities.·      Demonstrate excellent interpersonal skills.·      Carry out other such duties as requested by the Manager or his/her deputy.·      Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.·      Flexible attitude to changing work practices.