Level 1 Service Desk

Level 1 Service Desk                                                                                                                                                                          37hr/wkBlackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics. Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. Blackrock Clinic has been recognised for over ten years by the Joint Commission International (JCI) which accredits only hospitals that raise safety and quality of care standards to the highest levels. We were one of the first hospitals in Ireland to attain this international recognition. Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.Role ProfileSupporting critical applications and infrastructure in modern hi-tech hospitals across Dublin, providing technical support via its service helpdesk as third level support to Blackrock Health staff and coordinating with third party suppliers.  The role is responsible for but not limited to:-           First-line technical support and assistance to end users-           Ensuring prompt and efficient resolution of their IT-related issues -           Handling incoming support requests via phone, email, or our ticketing system-           Troubleshooting problems to identify and resolve common software and hardware issues-           Assisting with inventory of software and hardware assets-           Effective communication and excellent customer serviceYou’ll need a relevant 3rd level IT qualification, customer service experience A full Job description is also available. In return for bringing these skills to Blackrock clinic you will get a competitive salary along with an offer of many benefits, including:-       Pension – Defined Contribution pension scheme-       Car Parking – on site available to all staff at very reasonable rates capped per month-       Educational assistance- supporting employees with personal development -       Flexibility – we are flexible and like to promote a good work life balance-       Discounted medical tests, travel tickets and pharmacy and restaurant onsite-       Bike to work scheme – we participate in the Bike to Work scheme and more