Lead Generation Team Manager

Lead Generation Team ManagerSalary - £24,000 + Commission (28 OTE)Permanent - Monday to Friday 37.5 hoursCorbyBenefits - Pension Scheme, Group Life Insurance Scheme, Bupa Private Medical Care, 22 days holiday plus bank holidays, EAP with remote GP, Cycle & Tech Scheme, Social Events, Free Drinks & Fruit, Wellness days, Company-wide Winter Sun trips abroad and fun raising events.How you can Make a Difference:You will manage a team of New Business Executives providing an efficient, professional service at all times to create and maintain a customer focused environment and ensure that all new leads are dealt with efficiently and politely. Ensuring adequate resourcing levels are maintained to fulfill business requirements. You will be responsible for communicating the Company goals, motivating team members, assessing and optimising performance. You will ensure the full utilisation of Salesforce the CRM platform, and develop New Business Executives to become our Energy Consultants of the future. Principal Accountabilities: Support your peer Lead Generation Team Manager and the Head of Operations.Assist Company management in the day-to-day running of the Lead Generation department.Hold daily team meetings to update targets, best practise and continuing expectations.Daily floor walking to support and assist team members, oversees team member work for quality and guideline compliance.Assign and monitor new business responsibilities and tasks among the Lead Generation team.Allocation of resources to enable daily performance, coordinate activities to ensure maximum efficiency.Provide daily, weekly and monthly management reports.Provide team members with monthly 1-2-1’s, coaching and support.Report on team performance and highlight training requirements, performance manage and develop PIP’s where applicable.Conduct return to work meetings and documentation in line with the company’s Absence & Bradford Factor procedures.Arranging team incentives, games and competitions to maintain a lively atmosphereProvide quality customer service, both internal and external and working closely with supporting departments.Prepare operational reports and schedules to ensure efficiency.Ensure relevant administration duties required daily, weekly, monthly are completed according to procedures.Conduct a whole suite of people management continuous improvement, including a structured onboarding programme for new team members, targeted to improve attendance levels, maintain attrition levels to less than 2.5% and to formally manage behavioural or conduct related matters.To be an ambassador for promoting and encouraging group wide incentives.Maintain a safe and secure working environment.Engage with HR on all employment relation cases for support and advice.Skills and Qualification Requirements Minimum of 2 year’s Team leadership experienceStrong Oral and Written communication skills.Excellent Motivational and coaching skills.Previous experience with similar product knowledge and sector experience.Experience in B2C and B2B new business skills.Excellent relationship building and Customer service skills.Strong commercial/business focus and results-orientated.Self-motivation, and strong Microsoft office skills.Working knowledge of Salesforce would be advantageous.Why you should work for Utility Bidder:We're a people-oriented business founded in 2009 enabling business customers to rapidly compare and switch to better energy deals. We use our network of leading energy suppliers to bring the best possible deals to our customers. Our offices based in Corby and Manchester are lively and fun environments where we enjoy working together – there is rarely a dull moment.Our AwardsSilver Award for Investors in People4.9/5 Trustscore on Trustpilot for Best Utilities Contractor4/5 Company Rating on GlassdoorSME 2019 Energy & Power Awards – Best Business Utilities Comparison Service 2019Telca Award – Best Customer Service 2019Telca Award – Consultancy of the Year 2019Equality and DiversityWe are committed to diversity and equal opportunity. We’re a talented and high-energy, but low-ego and kind team who believes that the more inclusive we are, the better our work and culture is.   We will use Occupop to administer the recruitment process of this role, and records of anyone who is unsuccessful fare kept for up to 6 months Here at Utility Bidder, we prefer to recruit directly and operate a close partnership with a select few agencies. Even though we are sure you have that perfect candidate all speculative CV’s which we receive will be treated as gifts, and we would therefore appreciate agencies avoiding making cold calls or introductions.