Lead Administrator - Womens Health Clinic

Job Title: Lead AdministratorDepartment: Women’s Health CentreJob Type: PermanentHours: 37 per week (Full-Time)  Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do. Blackrock Clinic is now part of Blackrock Health Private Hospital Group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. A key pillar of the group’s strategic plan is a commitment to further build on its excellence in healthcare for women at every stage of life.  Our planned new state-of-the-art Women’s Health Centre will combine a comprehensive range of services under one roof, in a prominent Dublin City Centre location. From expert consultations, diagnostic testing to specialized treatments, we will support women through their healthcare journey. Role Purpose: The lead team administrator will provide clerical and administrative support at the Women’s Health Centre. The Lead Team Administrator is responsible for overseeing the administrative functions of the Women’s Health Centre, managing a team of administrative staff, and ensuring all support tasks are completed efficiently. The role requires coordination, excellent organizational skills, and a strong focus on customer service, ensuring the smooth running of the centre’s day-to-day administrative operations. Key Responsibilities:Leadership & Supervision:Lead, motivate, and supervise a team of administrative staff, ensuring high standards of service and productivity.Provide guidance, training, and support to team members in all aspects of the administrative roles at the Women’s Health Centre.Administrative Support:Oversee the scheduling and appointment systems, ensuring accuracy and timeliness of patient bookings.Manage the daily operations of the front desk and other administrative functions (e.g., reception, patient registration, patient records, billings, scanning etc).In conjunction with the operations manager, developing a centralised administrative service to cover multiple clinical specialties.In conjunction with outpatient bookings manager, organising admission to a Blackrock Clinic, if required for patients. Communication: Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety. Recognise limitations and seek assistance where necessary. Attend and contribute to appropriate meetings. Accept constructive advice when appropriate. Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Health Blackrock Clinic.  Technology & Systems Management:Oversee the use of administrative software systems, ensuring all team members are trained and the system runs smoothly.Maintain up-to-date knowledge of administrative tools and technologies relevant to the role.Review all aspects of TMS for all administrative staff. Essential Qualifications & Skills:o  Proven experience in an administrative role, ideally in a healthcare or similar setting.o  Strong leadership skills, with experience in managing and motivating teams.o  Excellent organizational and time-management skills.o  Knowledge of healthcare systems and procedures (patient records, appointment systems, etc.).o  Proficiency in office software (Microsoft Office, healthcare management software).o  Strong communication and interpersonal skills.o  Ability to work under pressure and handle sensitive and confidential information.o  Excellent problem-solving abilities. QUALIFICATIONSo  Leaving certificate or equivalent.o  Certificate/ Diploma in Medical Administration (desirable).GENERAL EXPECTATIONSo   Support the philosophy, objectives, and goals of Blackrock Health Blackrock Clinic. o   Observe the appropriate lines of authority. o   Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic. o   Demonstrate flexibility by assisting in all areas of the hospital/clinic as required. o   Participate in developing and providing quality care within Women’s Health Centre and Blackrock Clinic. o   Continue to develop personal knowledge and skills and seeks outside educational opportunities. o   Proficiency in IT skills, typing skills, cash handling and demonstrate excellent interpersonal skills. o  Carry out other such duties as requested by the Operations Manager.o  Present a professional appearance and conform to the dress, hygiene and infection control policies of the Women’s Health Centre.o  Flexible attitude to changing work practices.  • Competitive salary• Pension• Sports and Social club• Employee Assistance Programme Please Note:Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work. Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at recruitment@blackrock-clinic.com