Junior IT Support Technician

The Role.GMC Utilities Group are currently seeking a Junior IT Support Technician to join our internal IT teamWorking in a team of 3, this role offers an exciting opportunity to support and grow within a dynamic and fast-paced IT environment. You will provide level 1 & 2 support across hardware, software, and networking systems throughout our Dublin head offices and regional locations across Ireland. Key Duties and Responsibilities will include but are not limited to:Key Responsibilities:·        Triage and resolve IT service requests via our ticketing system.·        Provide on-site and remote support across a range of IT hardware and software.·        Support daily operations involving laptops, desktops, mobile devices, IP phones, and printers.·        Assist in monitoring IT systems and applying patches and updates via our vulnerability management tools.·        Participate in IT infrastructure projects and continuous improvement initiatives.·        Maintain asset records and ensure systems are secure and up to date. The Candidate: Required Experience and Competencies:·        Strong interest in IT with a minimum of 1 year’s experience in an IT Support role. ·        Understanding of Windows OS, DNS, DHCP, IP addressing, and networking equipment.·        Experience with or knowledge of: Active Directory, Office 365 admin, VMware, and Windows Server (advantageous).·        Ability to work independently and resolve issues across varying user competency levels.·        Must hold a full driving license and have access to transport for regional site visits. Become a part of something bigger. At the heart of GMC is our people, from engineers through to customer service and we aim to work collaboratively towards our common goals.  GMC is an equal opportunity employer, and we aim to recruit and retain like-minded people from diverse backgrounds with a wide range of expertise. In GMC we foster a work culture that promotes collaboration and learning, building an environment where our people have the capacity to maximise their potential whilst gaining the opportunity to continuously develop.  Our Future.Since the founding of GMC in 1981 by Gerry McCloskey, GMC has grown to be Ireland’s leading Civils and Utilities company and the future for GMC is bright. We have engaged with our staff and other stakeholders to agree and publish our core values.  One of our core values is to “Focus on the Future”.Our growth to date reflects the confidence that our customers have in our service delivery, in the innovative approach that we bring to how we do our work, and to our culture of safety and quality.  We have ambitious plans to develop our footprint in Ireland and overseas but understand that every decision we make contributes to people’s quality of life throughout generations, and we don't take that responsibility lightly as we build Ireland’s infrastructure of tomorrow, today.