Junior Field Service Engineer Dublin

The CWS group operates in 16 countries throughout Europe with more than 11,000 employees across 4 business units, CWS Workwear, CWS Hygiene, CWS Cleanrooms and CWS Fire Safety.CWS Ireland is looking for a Junior Field Service Engineer to join our team. CWS is Ireland’s leading provider of rental products and services in Workwear, Hygiene and Cleanrooms. With over 600 employees across multiple locations in Dublin, Cork, Galway and RoscommonA Field Service Engineer is an IT professional who designs, installs, configures, customizes and maintains a company's computer systems. They are responsible for testing, configuring, documenting and troubleshooting hardware, software, and networking systems to meet the needs of the employer. The ideal Junior Field Service Engineer has excellent communication skills and is up to date on the latest developments and trends in the industry for their area and they work closely with other Product Teams. There will be travel with this role, and they will be required to support several locations across Ireland. Base location would be in DublinMission:Proposes and implements infrastructure systems on low-level in line with customer requirements and technical architecture. Operates systems and components to ensure optimal performance, security, continuity, and superior customer satisfaction.Primary ResponsibilitiesSupport Resident Employees: Provide on-site support at our main location in Dublin and other branches throughout the country.Remote and On-Site Support: Offer 2nd level support across Ireland and, when necessary, throughout Europe via email, ticketing systems, telephone, and occasional on-site visits.Hardware Inventory Management: Manage hardware inventory at various locations, maintaining our knowledge base in collaboration with 3rd level support as part of a virtual product team.Integration Projects: Participate in on-site integration projects such as setting up workstations and supporting specialist teams (3rd level support) by executing their instructions.Service Quality Improvement: Maintain close contact with the helpdesk (1st level support) to continuously improve service quality.Request Documentation and Processing: Classify and document requests in the ticket system, processing them independently or forwarding them to the relevant specialist teams.Device Configuration: Configure mobile devices, PCs, and notebooks.RequirementsMust Have:English Proficiency: Good spoken and written English skills.Technical Understanding: Extensive technical knowledge and understanding of the domain area of responsibility.Troubleshooting Skills: Ability to perform advanced troubleshooting and testing.Root Cause Analysis: Ability to quickly find the root cause of issues and efficiently pass them on to the respective resolving party to ensure SLA compliance.Support Experience: Experience in first and second level user support.Hardware and Software Skills: Advanced skills with actual hardware and software.Agile Methodologies: Experience with Agile methodologies and ways of working is a distinct advantage.Industry Awareness: Awareness of the latest industry developments and updates.Preferred:Professional Experience: Several years of experience in the IT sector.Formal Training: Completed formal training in the IT sector.Newcomers and Lateral Entrants: Opportunities are available for newcomers and lateral entrants who can demonstrate a structured, pragmatic approach to work and a strong interest in IT.Why Join CWS?Future-Proof: Long-term prospects in a growing company within an increasingly important industry.Team Environment: Work with a great and highly motivated team that will make it easy for you to get started.Exciting Tasks: New challenges and varied tasks await you every day.Excellent Induction: Experienced colleagues will teach you everything you need to know.Additional InformationTravel Requirements: Willingness to travel nationally (1-2 days per week) and, if necessary, throughout Europe for project-related tasks.Customer Interaction: Ability to work reliably, independently, and in a process-oriented manner, displaying confidence in customer interactions.Join us and contribute to our mission while growing your career in a dynamic and supportive environment.