Junior Customer Retention Advisor

Ranked as one of Ireland’s best workplaces, by Great Place to Work.We are looking for an ambitious Junior Customer Retention Agent to join our Retention and Loyalty team on a full time basis at PrepayPower’s state of the art head office in Sandyford, Dublin 18. The successful candidate will be highly target driven, hardworking, and motivated.This is an entry-level role with a clear progression structure. You will join us as a Loyalty advisor after two consecutive months of hitting targets, you will be given the opportunity to progress to a Retention Advisor role. Joining the Retention team will offer a higher salary, an uncapped commission structure, and hybrid working options & you will be supported by a Senior Retention agent along the way. Progress to a Retention Advisor within 5 months and a Senior Retention Agent within 12 months with the help of our Training, Mentor Program, and guidance from our supervisors. Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun. If you are ambitious, results-focused and enjoy a challenge, you will enjoy working with PrepayPower. Your New Role Responsibilities:First point of contact for Retention calls - renegotiating customer contractsFocus on minimising pre-churn via phone, SMS, email contact and use of various systemsUpdating historical customer account around retention/cancellation issuesMaintaining daily/weekly and monthly retention KPI’s and achieve targetsAd hoc phone-based customer service and sales activities as required Essential Experience & Skills to Succeed:Considerable attention to detail desiredHave excellent communication skillsProven ability to work in a self-directed and organised mannerExperience in a similar role and using CRM systems is an advantage Career Incentive & Benefits·        Competitive salary & bonus structure·        Pension Contribution Scheme after twelve months of service·        PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare·        Great career progression opportunities in a growing company with strong market growth·        Fast-paced and friendly team environment·        Continual training and development·        21 days annual leave, increasing with service.·        PrepayPower Staff Tariff·        Modern offices with excellent facilities in Sandyford and the flexibility to work remotely·        Established CSR, Wellness and Social Committees, and great social events.·        Refer a Friend Scheme·        Tax Saver Travel Tickets & Bike to Work Scheme Prepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 160,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent. Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner. PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.




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