IT Technician

Job Title: IT Technician Location: ABP Guildford with occasional travel to other sites Reports to Regional IT Manager and dotted line to site Management Role & Responsibilities ·      Responsible for maintaining the smooth running and operation of local IT Services and minimising production down time by use of preventative measures.·      Provide support and delivery of change/projects to ABP Guildford when required·      Responsible for providing support of production traceability systems and their components; label printers, weighing scales, touchscreens, visual inspection, barcode scanning, network infrastructure.·      Responsible for the day-to-day support of IT Services and ensure that the sites have in place a secure and resilient infrastructure·      Responsible for managing the lifecycle of all site IT assets, delivery to destruction.·      Support all IT hardware, software, and production-based systems within a very fast-paced and constantly changing environment·      Management of Backup, Antivirus, Proxy, Monitoring and Patching·      Contribute to developing and testing disaster recovery plans in line with business policy·      Maintain a list of issues and ensure that they are managed and cleared in a timely manner using our internal management systems and processes·      Installing and testing operating systems and software applications as advised by the Regional IT Manager·      Commissioning of desktop, laptop and mobile devices·      Out of hours supportPersonal Specification·      You will be proactive, dynamic, motivational, collaborative and able to deliver results in a constantly changing environment·      A team player with ability to be self-sufficient, you will possess strong planning and organisational skills along with the ability to be adaptable/ flexible to changing business demands·      Experience with networking principles including switch/router configuration and cabling·      Qualifications in ITIL v3 or 4 are desirable·      Experience with Microsoft 365 and productivity tools suite ·      Proven IT support background of a minimum 2 years ·      Deliver digital transformation initiatives·      High level of analytical and technical skill is required, which must be demonstrable through experience of introducing IT Services·      Pragmatic·      Experienced with Active Directory tools ·      Proven interpersonal skills, credible and the ability to influence others