IT Service Analyst

IT Service AnalystLeeds – Hybrid – 3 days on SitePermanent, full-time Competitive salary plus benefits  The IT Service Analyst will be part of an internal technology team responsible for maintaining, developing and securing technologies in use by the customer base at Adler and Allan. The position is based in the North of the UK with a base near Leeds. This position is a unique opportunity that won’t be presented elsewhere due to the diverse nature of the business More about the role: Respond to support tickets or end user software or hardware queries via email, phone, or face to face.Work with the Head of Infrastructure and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.Support, administer and deliver IT solutions across the Adler and Allan group working to ITIL standards.Update the ticketing system, ensuring calls have been logged and all notes, progress and required actions have been input promptly and accurately.Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.Liaise closely with business and 3rd party solution providers.Support bespoke applications specific to manufacturing.Assist with Implementing, configuring, and testing feasible solutions.Plan and work flexibly to deadlinesResearch, present and lead the team in chosen initiatives.Have a hand in developing the service desk toolset.Ensure request fulfilment is in place with the Head of Infrastructure  About you:Are you passionate about technology and delivering excellent IT support?Do you have strong knowledge of IT service management frameworks (ITIL, etc.)?Do you have experience in providing expert technical support and troubleshooting to end users? We’re looking for an IT Service Analyst to join our innovative team and help drive seamless IT service delivery across our organisation.  About us: At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients. Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.