IT Officer – Global Support

Organisation BackgroundFounded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts.INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training. INSO works in 26 of the world’s most insecure countries, with its headquarters in The Hague, the international city of peace and justice.Overall Purpose of RoleThe IT Officer – Global Support is primarily responsible for providing IT and application support to all INSO offices and for implementing projects centred around organisational IT standardisation and compliance. A position requirement is to travel to INSO country missions for project-based periods, to implement projects and provide hands-on support at the relevant locations. The postholder assists the IT Manager in delivering IT support services to INSO staff and offices – acting primarily as first-line support for country offices during visits, and as second-line support to INSO country offices in general, resolving issues in person or remotely via phone or internet-based communication as needed. A particular aim of the role is to strengthen the IT function’s ability to support INSOs' Francophone offices and staff. Main Duties and ResponsibilitiesProvide on-demand support for hardware, software and installation issues via TeamViewer and Microsoft Teams to all staff, in coordination with country office IT teams.Travel between various INSO Francophone country offices and Satellite offices to review IT policy compliance and assist country office teams through project-based activities.Act as a IT Support focal point between the HQ IT team and INSO country offices.Provide ad-hoc training and guidance to country office teams on INSO IT technologies and policies (French and English).Reviewing Country Office Information Technology infrastructure and equipment and completing projects to upgrade, replace or configure these to INSO standards.Assist Country Office teams with managing INSO SharePoint sites, including permission structure guidance and usage training.Provide in-person or remote “IT onboarding” sessions for new hire staff.Install and configure new and used computers to INSO IT standards, including operating systems and applications.Assist in developing tutorials for INSO IT tools, applications, and services. Assist in developing guidelines for Cybersecurity and IT awareness.Knowledge, Skills and ExperienceEssential2-4 years of professional experience supporting IT services.Experience within the Humanitarian (INGO) context, including frequent travel and working in potentially high-risk countries.Extensive experience with Windows operating systems and other Microsoft technologies, such as Entra ID, Microsoft 365, Office 365 applications, Exchange Online, and SharePoint Online.Knowledge of modern Cybersecurity awareness and practicesFamiliarity and experience with Microsoft Intune device deployment and Intune Device management.Knowledge of network concepts and Wi-Fi connectivity troubleshooting.Professional working proficiency in written and spoken French and English.Eligibility and ability to travel frequently across INSO’s countries of operation.Degree in Information Technology or a related field, or equivalent practical experience.Demonstrated experience working effectively in a fully remote team with predominantly remote customers.Behavioural CompetenciesAutonomy - Able to work independently with remote supervisionMultitasking - Able to manage work demands across multiple locationsCommunication - Strong cross-cultural communication skills; able to explain technical concepts clearly to non-technical staffAdaptability - Adaptable and resilient when working in austere or insecure environmentsCustomer-service oriented - patient, approachable, and responsiveAccuracy - Strong documentation and reporting skillsINSO’s Safeguarding PolicyINSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps.Terms & Conditions:Employment will be offered under the national employment terms and conditions of one of the listed duty station countries. Applicants must already be legally authorised to work in Cameroon, Mali, Kenya, or SenegalCandidates are kindly requested to submit their CV in English and a cover note in a separate field in the application.