IT Engineer

Job DescriptionWe are currently recruiting an IT Engineer for our expanding business in Ireland and the UK. The role is based in 4site’s head office in Limerick and will cover operations across Ireland and UK. You will be responsible for supporting the day to day support tasks within the IT department and supporting users with queries and technical requests, undertaken by internal and external support teams. You will work with the Group IT Manager to ensure that the company’s network infrastructure and associated systems run smoothly, perform within agreed targets, and provide a secure platform for business operations 365x24x7.Reporting to4site CFO & Group IT ManagerRole and ResponsibilitiesThe key responsibilities for the successful candidate will include:§ Manage Infrastructure, staff, projects and task assignments§ Manage and monitor the IT helpdesk ticket system.§ Manage support with outsourced service providers§ Ensure qualitative communication with users.§ Be the primary contact for resolving IT tickets and escalate where necessary.§ Work with Group IT Manager to oversee all aspects of IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance§ Establish and implement 'best-practice' standards as well as departmental policies and procedures§ Ensure compliance with the companies’ information security policies, standards and procedures in the day-to-day delivery of IT services§ Work to ensure processes and procedures are compliant with ISO27001 in preparation for the companies plan to achieve this accreditation§ Ensure compliance and successful external annual audit of the company to ISO27001 standard§ Maintains overall security of the firm’s network, systems, and data§ Ensures high availability of critical business systems utilised by the company§ Manage staff members in their daily activities as well as supporting business projects§ Develop and manage relationships with key vendors§ Manage overall capacity utilisation of server environment ensuring it is optimised to meet business requirements in conjunction with key partners.§ Ability to build and maintain good working relationships both internally and externally.§ Contribute to the development of IT departmental strategies to align with the overall Group business strategy§ Responsible for PO & GRN of IT equipment§ Prepare overall status and activity metrics that documents and tracks delivery of IT infrastructure services, planned and unplanned system outages, changes and other key IT performance metrics[SD3] § Determine, recommendrecommend, and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.§ Identify areas for improvement and recommend solutions based on the technical analysis of business requirementsCompetencies§ Excellent communication & interpersonal skills§ Excellent written and verbal communication§ Ability to prioritise tasks & work to tight deadlines§ Ability to work with a number of stakeholders simultaneously§ Team player, professional, positive & organised§ Industry & market insight§ Excellent Microsoft office suite skills – Excel, Word, PowerPointQualifications§ Proven industry experience or 3rd Level degree with focus on management / engineering§ Evidence of on-going professional developmentExperience§ 3-5 years IT support experience ideally in a multi-site environment§ PC and Laptop configuration§ Software installation, support and configuration§ Experience in installing, configuring, administrating and troubleshooting Windows Server products up to their current versions and knowledge of the associated architecture/services (Inc. Active Directory, Group Policy, Server roles, DHCP, DNS, DFS, IIS, etc)§ Hardware knowledge with experience in Virtualisation products such as VmWare§ Experience of Microsoft 365 E3 Suite with particular focus on Exchange, SharePoint and Intune§ Experience of Microsoft Azure Virtualisation and Azure Active Directory§ Experience in supporting and troubleshooting all areas of networking, especially Internet and WAN connectivity issues. This should include knowledge of VPN’s, routers, switches, Wireless technologies and Leased lines§ Experience in supporting Windows desktop operating systems and Office Suites up to their current versions.§ Excellent written and spoken English required§ Full clean driving licence