International Admissions Associate

InvestIN Education InvestIN Education is a dynamic, educational start-up that provides inspirational career experience programmes for school students, across 20+ different industries. Founded in 2012, InvestIN’s mission is to bridge the gap between school and the workplace, in order to help students choose the right career and maximise their potential.InvestIN creates the ‘ultimate career experience’ through a combination of interactive simulations, company visits, seminars, networking sessions and career coaching, led by highly accomplished industry professionals. We have had over 50,000 students walk through our doors, from 100+ countries and 4,000+ schools. International Admissions Associate About the roleInvestIN welcomes over 2000 students to our programmes per year, with a growing number of these students joining us from overseas, recruited by our International Partnerships Team and the Educational Consultants they work with. As an international admissions associate, you will sit within the Student Experience Team to support on the administration of all Educational Consultant bookings, from point of enquiry through the full customer journey. Over the next year InvestIN has ambitious plans to continue to grow our international client base, and you will play a key role in scaling our admissions process to support a rapidly increasing number of Educational Consultants and the students they work with to attend our once in a lifetime career experiences.Responsibilities·       Manage in-bound Educational Consultant questions via phone/email/live chats·       Own the Educational Consultant booking process from start to finish·       Accurately manage invoicing and payments using Xero accounting system·       Maintain precision in student record keeping for our programmes·       Ensuring Educational Consultants receive the most current and comprehensive information by keeping up to date on product knowledge and company updates·       Work as a point of contact with the International Partnerships Team to provide booking and systems updates ·       Support on key projects which increase sales revenue and enable the wider Student Experience Team to provide effective customer service·       Where required, support the wider Student Experience Team in overall management of InvestIN’s students and customer enquiries·       International travel may be required to attend Educational Consultant conferences and fairs About You ·       Outstanding verbal and written communication skills are essential·       A passion for relationship building, with excellent understanding of B2B relationship management·       Minimum of 1 year customer facing experience (education, contact centre, retail)·       Some experience with invoice management is preferred but not essential ·       Detail oriented, and able to work with high accuracy and speed in a fast-paced, ever-changing environment·       Comfortable organising and prioritising your work independently whilst also being a strong team player·       Strong problem solving skills·       Alignment with our cultural values, and an eagerness to learn new skills and processes·       You’ll have a solid belief in our aims and be passionate about developing young people to fulfil their potentialBenefits:25 days paid holiday per year (plus bank holidays)Being part of a dynamic and fun start-up with various cultural initiatives including regular socialsPension scheme2 hours to take off at your choosing every week, to switch off (‘unplugged’)Volunteer daysAccess to our private healthcare schemeSabbatical of three months unpaid leave after three years’ serviceOpportunities for development, with termly appraisals, feedback and dedicated learning & development training The Details:Contract type: Permanent full-timeWorking schedule: 9am – 5pm (Monday – Friday). Some weekend work will be required, but you will know dates for this well in advance, and be given time off in lieu during the weekdays.Working Location: Hybrid working with 2 days in the office and 3 days from home. Our offices are based in Victoria in Central London.Salary: £26,000Start date: Immediate InvestIN’s Cultural ValuesExperience is Truth:We believe that to learn is to experience. Our mission is to deliver professional experiences to young people that they would otherwise consider a far-flung fantasy. This ‘experiential learning’ appeals to all the senses and requires live in-person interaction; providing a welcome counterpoint to the restrictive and atomised environment of cyberspace.Empowerment and Ownership:We treat all of our students as young professionals, not simply older schoolchildren. InvestIN empowers students by thrusting them into a whirlwind of professional-life simulation, and asking them to stand up and be counted. Along with that empowerment comes the valuable lessons of responsibility. Students are expected to take ownership of their careers immediately, as we give them detailed advice about how to plant the seeds for a successful future; starting now.Action and Urgency:InvestIN believes that success requires both action and urgency. We have been able to grow at an exponential rate because we move ideas quickly into tangible steps forward and we execute them. InvestIN’s students refuse to be left behind and want to be able to cut through abstract procrastination; becoming empowered to act with decisiveness and urgency.Ambition:InvestIN is a fervent supporter of determined ambition. We believe that young people - and whole organisations - must continue to ‘think big’ in order to achieve their potential. We therefore coach our students to believe that there are no limits to their career ambitions, and give them the tools they need to thrive.Imagination:InvestIN is not an ordinary organisation. We create interactive simulations of professional life, which requires a commitment to using our imagination to deliver extraordinary experiences for our students. At the same time, we encourage our students to imagine themselves as young professionals now, not at some distant point in the future. We have discovered that tomorrow’s achievements are born from today’s visualisation.Integrity:At InvestIN, we understand the great responsibility that we take on in coaching students. Sometimes the simplest sentence or action can have a lasting impact on a young person’s life. We insist on running our operation with the highest level of integrity: from promoting the value of hard work and satisfaction over shortcuts and monetary rewards, to constantly looking at ways to reduce our carbon footprint.Safer Recruitment, Safeguarding and EDI statementInvestIN is committed to safeguarding and promoting the welfare of children and young people and expects all staff, seasonal workers, and external professionals to share this commitment.InvestIN are committed to making our recruitment processes as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values difference, recognising that employees from a variety of backgrounds bring important and positive contributions to InvestIN’s culture.InvestIN are a disability confident employer.This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to work with InvestIN will be conditional upon the receipt of a satisfactory response to a check of Police records via the Disclosure and Barring Service (DBS). The Disclosure and barring Service helps employers make safer recruitment decisions and prevent unsuitable candidates gaining access to minors or vulnerable adults.Open Source Searching GuidanceInvestIN are committed to ensuring that we follow and implement legislation and advisories as set out in the KCSIE 2022 framework. Please see the below statement extracted from Harrison Clark Rickerbys Solicitors regarding the updates within the KCSIE 2022 framework relating to open source searching as part of the safer recruitment process.KCSIE 2022 states:“… as part of the shortlisting process, schools and colleges should consider carrying out an online search as part of their due diligence on… shortlisted candidates. This may help identify any incidents or issues that have happened, and are publicly available online, which the school or college might want to explore with the applicant at interview.” (para 220, KCSIE 2022).On the face of it, this new requirement seems relatively straightforward; however, no further guidance is set out within KCSIE, and schools will undoubtedly have questions about online searches from a practical, legal, and regulatory perspective. This note addresses those key questions.