Inbound Customer Retention Agent

Ranked as one of Ireland's best workplaces, by 'Great Place to Work'.With 300 employees and growing, we are seeking a Retention Agent who will work in our Customer Retention Team on a full time basis at PrepayPower state of the art head office. This role is better than ever before, with our new and improved salary and commission structure! **45,000**OTEWe are seeking an Inbound Retention Agent who will work in our Customer Retention Team on a full time basis at PrepayPower state of the art head office.The successful candidate will be highly target driven with strong experience working with retention or sales preferably in a Utilities industry.Our workplace is fast-paced and innovative. We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun. If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower.About This Role:€28,000 basic salary rising to €30,000 after successful probation.€15,000 bonus uncapped commission structure.Based full time in our Sandyford Office - Dublin 18Career Incentive & Benefits:€15,000 bonus per annum, including an over-exceeding bonus structurePension Contribution Scheme after twelve months of servicePrepayPower Health Insurance Group Scheme & EAP with Laya HealthcareGreat career progression opportunities in a growing company with strong market growthFast paced and friendly team environmentContinual training and development 21 days annual leave, increasing with service.PrepayPower Staff TariffModern offices with excellent facilities in Sandyford and the flexibility to work remotely after probation period. Established CSR, Wellness and Social Committees and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemeYour New Role Responsibilities:Receiving daily inbound retention calls from customersDealing with warm leads responding to letters, emails and texts sent out by our admin team.Suite of Retention tools available encourage customers to stay with PrepayPowerManage daily, weekly and monthly KPI’s to maintain performance and customer churnSupport with lead generation projects and retention strategy to enhance customer experienceDeliver a range of proactive and reactive customer service campaignsBuild customer relationships by deploying Internal CRM systemSupport with mentoring and coaching for our Loyalty teamAd hoc phone-based customer service and sales activities as requiredEssential Experience & Skills to Succeed:Proven track record of achieving Retention or Sales TargetsMinimum 1 years’ experience working in an inside sales and client Retention environmentExperience using CRM systems preferable but not essentialExcellent interpersonal, problem solving and relationship management skillsPrepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 160,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long term savings on the electricity, gas and broadband that they use, which counts on every bill. Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers and other stakeholders with dignity and respect.