Hotel Porter

We are exited to announce we are looking for a Hotel Porter to join our friendly team at Hodson Bay Hotel.We are particularly interested in candidates who have availability on weekdays from September, for part time or full time hours. Candidates must be flexible to work across weekdays & weekends, when needed.The Hodson Bay Hotel is part of the Hodson Bay Group. With over 700 employees from over 50 countries worldwide, Hodson Bay Group is committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests. Hodson Bay Hotel has been recently certified as a Great Place to Work®, and we have also received the 'Excellent Employer 2024' Award from Failte Ireland Employer Excellence.The main duties of the Hotel Porter will involve assisting with conferences and events within the hotel, assisting guests requests & providing excellent guest care at all times.The successful candidate will gain experience working with all Departments throughout the hotel to assist with the smooth running of the day-to-day operations.The Hotel Porter will work closely with the management team to ensure that we exceed our guest expectations every time.Key Responsibilities:Provide attentive service to guests, catering to their needs and ensuring satisfaction throughout their stay.Assist guests with their luggage upon arrival and departure, ensuring their belongings are safely transported to and from their rooms.Provide guidance and assistance to guests regarding hotel amenities, facilities, and local attractions.Provide exemplary customer service at all times, addressing guests' inquiries, concerns, and requests promptly and courteously.Maintain a professional appearance and demeanor while interacting with guests, striving to exceed their expectations and create a positive impression of the hotel.Set up conference rooms and event spaces according to specified layouts and requirements.Assist event organizers and attendees with logistical support, including equipment setup, AV needs, and room configurations.Ensure the cleanliness and tidiness of conference rooms and event spaces before, during, and after events.Monitor and report any maintenance issues, safety hazards, or security concerns to the appropriate department for prompt resolution.Conduct regular inspections of public areas, ensuring they are clean, organized, and presentable to guests at all times.Adhere to hotel policies and procedures regarding health, safety, and security protocols.Collaborate effectively with other hotel departments, including housekeeping, front desk, and maintenance, to ensure seamless guest experiences and operational efficiency.Communicate efficiently with colleagues and supervisors, providing support and assistance as needed to maintain high standards of service.Maintain a professional appearance by adhering to uniform standards and grooming guidelines at all times.A little bit about you:You have a warm, friendly and engaging personality and will take pride in providing excellent guest care at all times1 year experience as Hotel Porter or similar role in a 4* Hotel environment, however full training will be providedAvailable to work mid-week and weekend shifts (from September)Excellent customer service skillsAbility to take initiative and anticipate customer needsEnjoy working in a fast paced environmentWhy work with us?We have been certified as a Great Place to Work®Achieved 'Excellent Employer' (Silver) Award as part of the Failte Ireland Employer Excellence ProgrammeComplimentary use of Hodson Bay Hotel's Gym & Swimming PoolCareer Development OpportunitiesMeals provided while on DutyFree ParkingHotel Discounts across the Hodson Bay GroupMotivational Benefits - Employee of the Month etcHealth & Wellness ProgrammeActive Sports & Social ClubSubsidized staff taxi service - Athlone/Roscommon townAs a member of the Hodson Bay Group, the Hodson Bay Hotel thrives in providing many development opportunities for motivated driven & efficient employee’s across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.