Homeless Services Family Hub Manager

Job Title:                       Family Hub Manager Reporting to:                 Head of Homeless Services   The Role  COPE Galway Corrib Haven Family Hub is an emergency accommodation facility for 10 single parent families experiencing homelessness. Corrib Haven provides intensive key working supports especially focused on housing to support a successful exit from homelessness. The Manager has overall responsibility for the operation of Corrib Haven, focusing on ensuring the provision of a high-quality service in line with NQSF (National Quality Standards Framework for Homeless Services) and leading, supporting and supervising our staff to work to their fullest potential. They have a role in mentoring and supporting their colleagues with an aim of collaboratively embedding the values of COPE Galway and a trauma informed approach within the service.  Our Values, Our Work, Our People  Our Vision is a community where every person is valued, cared for, and supported at every stage of life. We work to achieve this by providing essential supports for people at challenging times in their lives, and by advocating for systemic change to remove the root causes of inequity and disadvantage that constrain the wellbeing and development of individuals, families and communities.   Our Mission is to make a difference by empowering people, creating change and strengthening communities. We understand, respect and respond to the needs of our clients who are always at the forefront of our work.   The COPE Galway Approach Everything we do is guided by the COPE Galway Approach to help us achieve our vision of a community where every person is valued, cared for and supported at every stage of life.   This assets-based and person-centered approach recognises that each person has attributes and strengths that can make positive differences in their own lives. We achieve results for the people we work with because of our Approach.   The COPE Galway Approach is built on:   Understanding - Deep listening, storytelling, learning, developing, openness, connections.   Respect - Valuing the whole person, empowering, trusting, believing in the potential of others, drawing on strengths and abilities.   Response - Quality, professionalism, making an impact, challenging ourselves, continuous improvement.   Strong human relationships form the basis for the COPE Galway Approach. These relationships are established on how we understand and respect those we work with and how we respond so that we positively impact people’s lives.   Our Team is supported by regular support and supervision, and access to our Employee Assistance Programme. Our people receive a wide variety of on-the-job training, with core training including Trauma Informed Care, First Aid, MAPA (Management of Actual and Potential Aggression), Overdose Response and Naloxone Administration and additional trainings including Values Workshops, Diversity Workshops, Motivational Interviewing and Harm Reduction Workshops.  Duties and Responsibilities The Manager is responsible to the Head of Homeless Services. Their (not exhaustive) key duties are: Leadership and management To lead the Family Hub Team and to build capacity within the teamTo participate in the recruitment and induction of staff and volunteers as appropriateTo manage and provide support and supervision to the staff and volunteers of the serviceTo support the rollout of Trauma Informed Practice in the serviceTo model leadership behaviours and embed a positive value led cultureTo contribute to the development of reflective practice in the serviceTo develop and imbed a proactive approach on the part of the service to working with families who are either at risk of homelessness or homeless and to continue to promote and imbed this proactive approach when families move into tenancies.To identify gaps in service provision and work to reduce these through service development Service Management To ensure the day-to-day operations of the service run smoothly and in accordance with the policies and procedures of COPE GalwayTo carry out administrative and financial procedures in accordance with organisation policiesTo ensure that administration and recording systems are developed and in place and appropriately operatedTo oversee the use the database systems in place including PASS (Pathway Accommodation & Support System)To ensure that all incidents, emergencies, events and handovers are recorded using the recording systems in placeTo ensure that clients are consulted and involved in the operation of the project to the greatest practical extentTo work in line with NQSF (National Quality Standards Framework for Homeless Services)To process and deal with complaints in line with policy and procedureTo provide regular reports on performance and other issues, as required Client services To ensure a safe, welcoming and friendly environment is established and maintained in the operation of the serviceTo develop and imbed a proactive and flexible approach to client engagement To ensure that assessments are carried out in a professional, sensitive and appropriate mannerTo ensure that the services operate a care and case management approach primarily focused on assisting and supporting families to exit emergency accommodation and homelessness into long-term housing and accommodationTo support the key working process ensuring it supports clients to access local services such as housing, childcare, welfare, medical, education and training and employment servicesTo be proactive in addressing difficult or problematic situations as they arise in a sensitive and direct manner within the framework of the organisational policies and proceduresTo ensure that appropriate and effective procedures are in place for communication and consultation with clients including supporting the organisations policy of encouraging client involvement in a wide variety of ways. Interagency To work effectively and in collaboration with Galway City and County Councils and where necessary the HSE and TUSLA servicesTo communicate effectively and respectfully with colleagues and clients To develop and maintain positive and mutually beneficial relationships with relevant external agencies To contribute to the fostering of positive relations with the local community and in particular with those living in the immediate neighbourhood by responding to enquiries made to the projectTo report on work and activities to funders as appropriate Health and Safety  To ensure that health and safety standards are maintained and adhere to COPE Galway Safety Statement and related policies and procedures at all timesTo ensure that domestic, health, and hygiene standards in the building are maintained to the highest standards.To contribute to the development and operating of Health and Safety procedures and practices in Corrib Haven General To work positively and effectively as a member of a team and the wider OrganisationTo attend and contribute to Homeless Services Leads team meetings and other meetings as required To participate in regular supervision and annual appraisal and assist in job-related training needsTo continue to learn and develop professionally through participating in training and workshopsTo ensure adherence within the service at all times to the COPE Galway Child Protection and Welfare Policy & Procedure and the Children First Guidelines   To ensure that confidentiality is maintained in accordance with the COPE Galway Data Protection Policies and Procedures and agreed information sharing protocolsTo participate in an organisational on-call management rosterTo adhere to all of COPE Galway’s policies and proceduresTo carry out any other reasonable duties as requested  This job description will be subject to review to take account of any changes necessary in response to changing needs and development of the services over time.  Key Terms and Conditions Frequency of Work:   37 hours per week, roster to be agreed with line managerContract Period:         PermanentSalary/Pay-scale:        €53,068 - €64,834Annual Leave:             27 days per annum pro rataMethod of Pay:            Monthly by credit transfer  Person Specification The ideal candidate will have:  Essential A minimum of two years’ experience of working in a management role in a comparable area of work (homeless services, community services, family services etc.)A minimum of three years’ experience of working with vulnerable communitiesA recognised third level qualification (minimum level 7) in social care, community development or a related field A minimum of two years’ specific experience of working with homeless families or families who were socially disadvantaged A commitment to the Vision, Mission and Values of COPE Galway and to the achievement of the Organisation’s strategic goalsA thorough understanding of the nature of homelessness and of the complex needs of homeless families Core competencies An ability to develop and promote a culture of understanding, ownership and delivery of the Organisation’s visionA commitment to collaborating with other agencies and services in the delivery of this organisational visionAn ability to build, maintain and positive effective relationships and networksAn ability to take responsibility for service delivery and outcomesA commitment to encouraging and promoting a healthy working environment which fosters trust, respect and hard workInnovation in identifying new ways of work with, liaise with and engage with clientsAn ability to solve complex problems, creating effective and innovative solutionsProfessionalism and role modelling positive professional behavioursPromotion of a culture of high-level trust and integrity Encouragement of staff to identify strengths and focus on progress, despite the challenges they faceAn ability to remain calm and composed within a demanding and stressful environment and situations, focusing on tasks and goals and role modelling effective management of challenging situations to staffAn ability to model the highest standards of professional practice and encourage others to strive for the same