Care Coordinator

About the RoleAt Connected Health, we are dedicated to providing top-tier, compassionate care to our Service Users. We are currently seeking a highly organised and driven Care Co-ordinator to join our team in Kiltimagh, Co. Mayo.In this role, you will work closely with the Client Care Manager to oversee, monitor, and build on our care services in the region. You will be the vital link between our Care Assistants, the HSE, Service Users, and their families, ensuring our Quality Assurance standards are consistently met.What We OfferCompetitive Salary: €32,000.00 annually.Sign-On Bonus: €200 welcome bonus when you join us.Generous Leave: 20 days annual leave plus all bank holidays.Career Growth: Continuous healthcare training and professional development opportunities.Referral Perks: A lucrative "Refer a Friend" scheme (€200 per successful referral).Key ResponsibilitiesRota & Schedule Management: Take complete oversight and accountability for staff rotas. Upload carer rosters and client templates (Week 1 / Week 2) and process daily timesheets.Care Monitoring: Monitor all client care calls, actively tracking and resolving any missed or late calls to ensure service reliability.Business Development: Manage new package requests from the HSE and private sector to drive the growth of care hours in your designated CHO geography.Relationship Building: Act as the primary point of contact for clients, next of kin (NOK), HSE representatives, and healthcare professionals. Calmly and effectively deescalate any complaints or concerns.Team Coordination: Liaise daily with Care Assistants, recruitment, and compliance teams. Analyze opportunities for growth and identify when new staff are required to accommodate business demand.Reporting & Compliance: Prepare daily, weekly, monthly, and annual reports to highlight run efficiency, staff capacity, and quality metrics. Maintain an accurate log of all client and carer concerns.Risk Management: Prepare contingency plans, manage operational risks, and maintain the daily on-call log for relevant personnel.The Ideal Candidate:Experience: Proven ability in people management and successfully growing business hours/operations.Tech-Savvy: Efficient in using IT and scheduling systems.Communication Skills: A high level of customer service with strong organizational, negotiation, and problem-solving abilities.Commercial Acumen: Ambition, energy, and resilience with a keen eye for business development and risk management.Relationship Management: A track record of building successful external partnerships and representing a business externally.#ROIOJ