Guest Relations Agent

Join us in writing the next chapter of the Carton House story. There has never been a more exciting time to embark on a career with us. Carton House is the first and only member of the Fairmont Hotel and Resorts brand in Ireland, one of the worlds most storied hotel brands.We invite you to join us in writing the next chapter of the Carton House story. We want to meet people with a passion for service, innovation and going the extra mile for both our guests and colleagues. In doing so, we offer a workplace that puts excellence and innovation at the forefront while championing a diverse and inclusive team.We are currently recruiting for Guest Relations Agents to join our Front Office Team. Key Responsibilities:Offer a warm welcome and a fond farewell to all guests.Assist with the delivery and safe storage of guest luggage.Provide information to hotel guests as requested, serving as a key point of contact.Assist guests with information on local amenities and attractions.Driving the company car within the estate for delegated dutiesThe successful candidate will have:Have previous experience in a 4 or 5* hotel in a Front Office role.Excellent communication skills.Full clean drivers licence.Knowledge of Opera desired but not essential.The ability to work under pressure with excellent attention to detail.A flexible approach to work hours (shift work required)Previous Guest Service experience desired.Why work for Carton House?To be part of Accor’s large global hospitality network. Employee benefit card offering discounted rates in Accor Hotels worldwide.Refer a Friend bonus of €250.Learning and development opportunities. Employee Assistance Programme.Strong team focus and team atmosphere.Meals and uniform are provided.Free parking.Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.Training is provided both on-the-job and through organised training seminars with both internal and external trainers.