Guest Ambassador

Job Purpose We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence. This amazing opportunity operates on a Full Time contract working 12 hour shifts on a 3 Days, 3 Nights, 3 Off basis.  We offer a competitive rate of pay and you will be entitled to 28 days holiday per annum including bank holidays. At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. Key Responsibilities Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possibleAnticipate any action client requirements in a professional manner.   Provide a consistently professional service at all timesIssue visitor passes using the agreed sign-in and out policies and proceduresProvide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.Ensure all fire exits are kept clear. Health & Safety issues are reportedEnsure all landlord contractors access it pre-authorised and in accordance with risk assessment/permit-to-work conditionsCarry out building patrols where requiredProvide administrative support/incident report writingAbility and foresight to create a safe environment for all guests and visitorsMaintain a high-security awareness at all timesCCTV interaction where requiredComplete a full detailed handover at the end of each shiftFirst Aid and Banksman training required  Person Specification Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team playerHolds a true passion for high standards of customer service deliveryA keen interest and high level of systems/technology and computer skills would be an advantage    Excellent interpersonal skills and the ability to interact with people at all levelsImmaculate presentationIntuitive customer-related logicAbility to work independently with confidence, using own initiative as requiredLook for opportunities to enhance client/visitor experienceClear, concise and confident communication skills which are customer service orientated with a very keen eye for detailConfidence and common sense to access and utilize expert resources when making decisionsMaintain and practice a high degree of confidentiality at all timesComputer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.Have a high level of security awarenessValid SIA licence required5 years of continuous work employment history without gaps and verifiable work history What We Offer A highly competitive salary within the corporate sectorCPD- Bespoke Training, Learning & Development opportunitiesLicence Upskill- where applicablePerk Box- Employee discount schemeLaundry service for tailored uniformCycle to Work SchemeSocial events and activitiesPension schemeEmployee mental health assistance helplineRecognition schemes including our employee of the month programmeEmployee Health Cash Plan for you and your dependants If invited to an interview please provide the following forms of identification:SIA (if required)3 x proof of ID (1 photographic)Right to WorkHMRC tax record