Group Childcare Enquiry Support

Giraffe Childcare and The Park Academy Childcare are the leading childcare group in Ireland, currently operating 33 creches in the greater Dublin area.The role of Group Childcare Enquiry Support is an integral part of the Central Enquiry Team for both groups. Reporting to the Sales Manager this person will have an exciting and rewarding role in a friendly and supportive environment.Full training will be provided to the successful candidate.This is a full time position based in our Central Support Office in Adamstown, Lucan, Co. Dublin.Responsibilities:The main purpose of the role is to support the Sales Teams with sales tasks, such as:• Responding to incoming phone and email enquiries pro-actively and efficiently• Achieve sales targets set • Maintaining CRM system with accurate client information and note recording• Knowledge of all Creche locations, services provided, fee structures and available childcare funding• Ensure accurate booking process, deposit payment and effectively manage waiting lists• Internal and external customer support• Support the Sales Manager with projects / ad-hoc requests• General reception and administration dutiesKey Skills and Experience:We are looking for someone who has previous work experience in the service industry and has worked in a sales, reception or administrative capacity for a minimum of 1 year.• Excellent communication and customer service skills• Fluent English essential• Strong attention to detail• Excellent IT skills – particularly in MS Suite• Ability to work both independently and as part of a team• Discretion and professionalism in all aspects of their work• Ability to prioritise and organise work assignments