Group Reservations Agent

Location: Central Reservations Office, Cork Airport Hotel, Cork Airport, Co. Cork T12 RPP9 Employer: Trigon Hotels – Cork Airport Hotel | Cork International Hotel | Metropole Hotel..Description of Role: We are looking for a full-time Group Reservations Agent to join the Trigon Hotel Group’s Central Reservations Office based in the Cork Airport Hotel in Cork. This role will suit an organised person who enjoys learning and working in a fast-paced environment. The role be part of a team within an office environment. You will work with colleagues, team member and managers to achieve department and organisational goals. Main Duties Include: Provide exceptional customer service for clients at enquiry stage and beyond for all properties within Trigon HotelsHandle all reservation queries as per the company’s mystery shopper standard making sure all relevant questions are asked to ensure accurate reservation details are recordedAs a team achieve forecasted revenue targets for the organisation.Understanding of all promotions, packages, and pertinent informationGood communication skills, ensuring all requests and queries from the Hotels are dealt with in a timely and accurate manner.Understanding of Hotel PMS Systems, however full training will be provided. Essential Requirements:A good working knowledge of word, excel, outlook and Hotel PMS systems.Previous experience in a call centre or hotel reservations role.Good Customer Service SkillsOrganised and ability to work to deadlines with strong attention to detail.Good communication skills written and verbalAbility to work on own and as part pf a team.BenefitsCompetitive rate of payRelocation AssistanceAccess to our Company Pension SchemeDeath in Service BenefitEmployee referral bonusFriends & Family discounts across our restaurantsSpecial rates in our hotel accommodationPaid internal and external training daysAccess to Trained Mental Health First AidersTeam Member Social & Well-being EventsTeam Member Annual Awards, Service Recognition, Monthly Team Member of The MonthMeals on DutyAssistance with Leap Cards