GP Practice Manager

GP Practice ManagerCentric Health would like to invite you to submit your CV for the role of Practice Manager in Athy & Kilcullen Medical Practices. Here at Centric Health, we put our patients first and aim to provide the best possible care within the community. As we continue to grow, we’re looking for the right people to help us deliver the innovative, patient-focused care we strive for.We are now seeking an approachable, committed, and professional Practice Manager to join our team. This role is central to the smooth and efficient running of a busy GP Practice, with responsibility for people management, patient experience, financial performance, and operational efficiency.Our ideal candidate leads by example—demonstrating genuine courtesy, empathy, and professionalism in all patient interactions, while fostering a culture of quality, collaboration, and strong team support in line with Centric Health values. The right candidate will need to have a passion for both Healthcare and the fast-paced culture of a growing company. You will need excellent interpersonal skills and the ability to work as part of a team.Benefits of working with Centric Health:1.       Pension: The company will match a 5% employee contribution on a monthly basis.2.       Access to our Employee Assistance Programme to speak to an independent trusted advisor regarding any personal issues or challenges.3.       Sick Leave: Upon completion of your probation, the Company will pay a basic salary totalling a maximum of 2 weeks of your contracted hours.4.       GP Visits: All Centric employees plus immediate family are eligible for discounted GP visits, in our Centric Health Practices.5.       Indemnity: Indemnity is covered under the Company’s policy.6.       Birthday Day Off7.       Maternity Leave8.       Paternity Leave9.       Flexible WorkingSpecific Job Details:Contract: Perm Part-TimeHours:Working Pattern:Location: Athy Medical - A14 X672 / Kilcullen Medical R56 NV26 Links: https://www.centrichealth.ie/locations/athy-medical/Start Date: As soon as possibleThe successful candidates will be responsible for, but not limited to, the following: Patient Journey & ExperienceMaintain a culture of patient and customer care and ensure an ongoing focus on improving the quality of the patient experience.Oversee the bookings process and ensure the highest level of communication and professionalismWorking alongside the Regional Manager to develop and improve the patient journeyDeal with patient complaints and feedback and escalate where necessary.Our People - Leadership and Development of the TeamDirectly manage, develop, and motivate staff, to build an effective and engaged teamProvide leadership to the team through regular meetings, objective setting, and effective communicationIdentify and appoint new staff as required in line with policy.Induct new staff, clinicians, and locums into practice processesManage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor / adjust in line with seasonal requirementsEnsure compliance with the proper conditions of employment, to include current employment legislation and recognised good practice.Business & Operational FunctionsResponsible for general office management and providing reception cover if necessary.Responsible for supplies, both medical and administrative.Ensure compliance with all statutory and legal regulations. Maximize the use of IT systems (and develop procedures to ensure the effective running of the practice information systems).Implement company policies and procedures and introduce systems and workflows where relevant to support such policies FinancialManage the day-to-day financial function of the practice, ensuring that daily sales and takings are reconciled, carry out bank lodgements in line with policy, manage petty cash, and approve all suppliers.In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, income (fees and allowances and maximize private income), and expenditure plans.Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid.Providing ad hoc reports or practice information to the finance team or regional manager when required Position Requirements:Previous management experience in a medical or dental practice or other relevant management experience is desirableSenior administrator experienceHave strong people management skills and have led and managed a team.Have strong business development acumen and have worked in commercial roles managing people and budgetsFlexible attitude to changing work practices Key Skills:Patient FocusThe ability to remain calm, professional, and polite in dealing with our patients and colleaguesPersonal IntegrityBe professional in your approach to your workBe honest and reliableBe trustworthy and respectful TeamworkBuild and maintain good relationships with all colleaguesBe willing to take on jobs to balance the team workloadAim to communicate well with people at all levels Managing ChangeWelcome and embrace change with a positive attitude Develop yourself and othersBe motivated to learn and developSupport, encourage, and motivate othersCoach, guide, and give constructive feedback to othersKey Experience:Excellent written and spoken English is a requirement for this roleCentric Health is an equal opportunity employer committed to a diverse and inclusive workforce