Global Head of eCommerce

Do you have a passion for IT?  Are you interested in working for a growing Irish company that wants to help save the planet by extending the life of IT hardware? If you are curious and interested in working in a dynamic team environment where building a sustainable future is at the heart of what we do, Wisetek may be the Company for you. Founded in 2007, Wisetek has grown to be a global leader in IT asset disposition (ITAD), secure data destruction, reuse, and technology manufacturing services worldwide. We operate globally with facilities in Ireland, UK, Thailand and 5 facilities covering the US. Our services include IT asset disposition (ITAD), manufacturing and fulfilment, data destruction, data centre services, reverse logistics, hard drive shredding and hard drive disposal services. Our mission is to provide our valued clients with world-class IT Asset Disposition services and excellence in sustainability, data security, and compliance.Wisetek’s plan is to continue to grow and we are looking for driven, dynamic, people who want to make a difference to help us. What do we offer you?An opportunity to work for a company that is making a real difference, where you will work with a great Team and if you are looking for career progression, we have a proven history. Eligible Employees receive additional annual leave based on service, opportunity to join a matching Defined Contribution Pension Scheme, Education Assistance, Employee discount scheme on IT Equipment, Discounted Laya Healthcare membership, Bike to Work Scheme and paid for Company Events. With Facilities globally and new facilities coming on board there are opportunities for international assignment and travel too.Wisetek are looking for a Global Head of eCommerce to join our team.ABOUT THE ROLEWe are currently seeking a Global Head of eCommerce to manage the sale of refurbished IT assets, and other assorted material through our eCommerce Channels. The Global Head of eCommerce will set and lead the strategic vision and plan for eCommerce globally. This entails all aspects of the e-commerce business including customer offer and brand experience, commercial calendar, sales, digital platform and digital development, with operational involvement to ensure we are delivering to customers expectations, delivering excellence in customer service.Reporting to the Chief Finance Officer, they will have overall responsibility for formulating and implementing a full end to end eCommerce strategy. The role has P&L accountability and a budget to accelerate growth across the channel.ResponsibilitiesDrive the commercial performance growth for the eCommerce Channel.Analyse and optimise all parts of the channel which drive traffic to the website and increase conversion and volume of sales.Develop an optimal E-commerce strategy, to deliver growth in conversion rates and other key metrics.Provide a regular suite of reports to key business stakeholders on new initiatives, data insights, performance, opportunities and threats across marketing channels.Monitor sales daily/weekly/monthly ensuring the business is on track to hit the targets across all channels and brands.Manage all online activity in relation to traffic acquisition, sales enablement, conversion and a/b testing and reporting. A champion in Analytics, the candidate will use data to inform all actions to drive agreed outcomes. Implement an SEO strategy which will help drive more traffic, and ultimately conversions via organic search.Work with developers to improve websiteWork with the marketing team to improve quality and traffic acquisitionResearch market in order to discover new trends and technologies in order to improve our ecommerce offeringAnalyse various data in order to deliver data driven strategies in order to deliver top performance and achieve KPI’sEnsure excellence in customer service by addressing and ensuring the timely resolution of customer issues or commentsWork closely with production and warehousing teams in order to ensure smooth order fulfilmentIdentify opportunities for Leaning out the process and enhancing the customer experience ABOUT YOUExcited about being part of a company that is built on a culture of SustainabilityMasters Degree in Business, ideally with an eCommerce Major and/or Digital Marketing and Transformation7+ Experience in Commercial Facing roles delivering Gross Margin.Deep understanding of marketing, measurement and analytics and content managementExperience in building a successful Online Business / BrandProven experience with building Consumer, and Brand Strategies Proven experience with building and optimising a Digital and Online eStore Proven experience with delivering excellence in Customer ServiceProven ability to work with operations teams to deliver lean outcomesExperience managing a budgetData driven