General Assistant

DescriptionAt The Daffodil, we have always believed in doing things differently.We like the idea that guests can enjoy our luxurious four-star hotel, yet feel completely relaxed and right at home.City-chic contemporary style from the world’s top hotels has inspired us to offer a unique experience here in Grasmere, one of the Lake District’s smallest villages.We hope you’d like to join us…The RoleWe require a General Assistant to primarily work as an F&B Assistant and to support other departments, specifically Housekeeping during peak season, in line with the changing demands of our busy hotel.This is a permanent contract and provides an opportunity for the successful candidate to gain valuable experience in different areas of a luxury hospitality environment.Shift patterns are flexible; 12pm or 3pm to finish (~11pm), 8am to 4pm. Occasional split shifts may be required 8 to 12pm / 6pm to finish.We provide transport between Kendal - Bowness - Windermere - Ambleside - Grasmere.The Day-to-DayHave a full operational knowledge of all food items, dishes, wines, alcoholic and non-alcoholic beverages served in the hotel. Liaise with the kitchen for menu content, special customer requests, queries, complaints/compliments.Ensure that all guests that you serve receive exceptional customer service.Ensure that the Restaurant is cleaned and re-set according after each service along with attention to detail.Meet, greet and seat guests and take orders. Help guests with the selection of menu items, drinks and wine requirements.To work well in a team professionally and seek advice of the Restaurant Supervisor when required.Clean corridors, lobbies, stairways and lounges as well as guest bedrooms.Distribute linen, towels and room supplies by hand.Restock room supplies such as drinking glasses, soaps and shampoos.Realign furniture and amenities according to prescribed layout.Respond to calls for housekeeping problems such as spills, broken glasses.Deliver any requested housekeeping items to guest rooms.Remove room service items.Ensure confidentiality and security of guest rooms.Follow all company safety and security procedures.Report any maintenance issues or safety hazards.Observe and report damage of hotel property.Carry out additional duties as requested by the duty manager across all areasAbout YouIdeally, we are looking for Housekeeping Assistants with the following capabilities & experience:A passion for customer serviceAn ability to adapt to different roles and use initiativeKnowledge of cleaning and sanitation products, techniques and methods.Physical stamina and mobility including ability to reach, kneel and bend.Good ability to work within a team and support colleagues in the wider business.Joining Our TeamWe value energy, enthusiasm, commitment and a shared passion to always put the guest experience at the center of what we do.In return, we offer several benefits:Competitive rates of payOpportunities for apprenticeships and qualifications following a successful probation reviewReduced rates and discounts at our hotelsBank Holidays in lieuExtra Holiday for BirthdayA timetable of transport from Kendal, Bowness, Windermere and Ambleside to GrasmereTransport available from Penrith for Morning Shifts.Complimentary meals, coffee and tea on dutyGratuities shared between our teamsEmployee of the month scheme and recognition incentivesTo ApplyTell us why you would like to become part of The Daffodil Team and apply online by attaching your CV & answering the relevant questions.Closing Date: Friday 4th September 2020