Front Office Supervisor

The Hodson Bay Hotel is currently seeking an experienced Front Office Supervisor to become part of our team and uphold our dedication to delivering exceptional hospitality.The Hodson Bay Hotel is part of the Hodson Bay Group. With over 700 employees from over 50 countries worldwide, Hodson Bay Group is committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.Hodson Bay Hotel has been recently certified as a Great Place to Work®, and we have also received the 'Excellent Employer 2025' Award from Failte Ireland Employer Excellence.Reporting to the Front Office Manager, you will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay.Key Responsibilities:To Assist the Front Office Manager in all aspects of managing the Front Office.To offer and deliver a first class service delivery to all guests at all times.To maximise bookings and sales in all areas dealt with at Reception and to achieve monthly targets.To lead your team to ensure confidence, knowledge and expertise required maximising sales and reaching set targets.To ensure an excellent standard of customer care and professionalism are achieved at all times.Supervise daily front office operations, including check-ins, check-outs, and guest services.Lead, train, and support the front office team to deliver exceptional service.Ensure smooth coordination between front office, housekeeping, and other departments.Handle guest inquiries, complaints, and special requests with professionalism and positivity.Responsible for all aspects of the day to day running and development of the Reception area, ensuring good organisation, effective and efficient systems, professionalism of staff and service offered, imputing of new policies and procedures.Ensure a thorough understanding of all Hotel facilities among the entire Front office team.Responsible for all printed matter and stationary stock and order creation, ensuring adequate supplies at all times.To ensure a first class service to the guests and members at all times.To promote a safe working environment and be aware of Health, Safety and Fire Procedures.To offer the highest level of guest service in the Hotel, ensuring the 4* agreed standards are achieved at all times.To ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible, i.e. dinner reservations, porter, information services, etc.Contribute to the hotel's sustainability efforts by reducing waste, improving energy efficiency, and reducing water consumption.Other duties may be assigned by managementThe ideal candidate will possess the following:A relevant third level qualification would be desirablePrevious experience in a similar roleExcellent level of spoken & written EnglishProven experience of working as part of a teamExcellent planning and organisational skillsExcellent customer service and interpersonal skillsIT skillsAbility to work without direct supervisionCapacity for flexibility, change and innovationWhy work with us?We have been certified as a Great Place to Work®Achieved 'Excellent Employer' (Gold) Award as part of the Failte Ireland Employer Excellence ProgrammeComplimentary use of Hodson Bay Hotel's Gym & Swimming PoolCareer Development OpportunitiesMeals provided while on DutyFree ParkingHotel Discounts across the Hodson Bay GroupMotivational Benefits - Employee of the Month etcHealth & Wellness ProgrammeSubsidized staff taxi service - Athlone Town