Front Office Supervisor

We have a fantastic new vacancy for a Front Office Supervisor in the beautiful Dunboyne Castle Hotel & SpaDunboyne Castle Hotel & Spa is a luxury estate, nestled in 21 acres of lush green Meath countryside. The Georgian mansion which welcomes visitors today was originally built in 1764, on the same site as the original castle.Objective of the RoleReporting to the Front Office Manager & Assistant Front Office Manager, the Front Office Supervisor will assist in the running of the department. Our Front Office Supervisor will play an integral role in ensuring that all colleagues on the team adhere fully to all policies & procedures to ensure each guest has a consistent, enjoyable experience. The Front Office Supervisor will take pride in maximising customer service opportunities & promoting effective communication with all other departments in the hotel.As part of your role:  All our team pride themselves in offering exceptional guest service to ensure we always go above and beyond for our guests. Your role with us will include:·        Supervising the Front Office operation, supporting our team and ensuring delivery of exceptional guest service·        Lead and develop the Front Office team, ensuring that new and existing team members receive all required training, coaching and support·        Manage guest and team feedback, resolving to satisfaction and communicating effectively with management team·        Ensure all customer enquiries and requests are dealt with courteously and efficiently·        Working shifts to include evenings and weekendsWhat have you done before? Notwithstanding your positivity and ambition for hospitality we would ideally like you to have some experience for your role as outlined below:·        A minimum of 1 year Front Desk experience in the hotel sector·        Excellent interpersonal skills with ability to empathize with guests and team alike·        Commitment to delivering a high level of customer service·        Experience managing and developing peopleWhy should you join our team?  We offer the below to all our team members: ·        A welcoming & supportive team environment ·        Opportunities for development ·        Meal on duty ·        Staff discounts throughout the Hotel & it’s sister properties. ·        Complimentary car-parking ·        Employee Assistance Programme  If you are interested in further developing your knowledge and experience in the industry, with this exciting and unique opportunity please apply online.