Front Office Supervisor

Join the Sheraton Family and Elevate Your Career!We are seeking a passionate and dynamic Front Office Supervisor to join our team. This role is essential to ensuring that our guests receive a first-class service experience, making their stay at Sheraton Hotel, part of the Hodson Bay Group, unforgettable. If you are someone who thrives in a fast-paced environment, has a can-do attitude, and a strong commitment to delivering exceptional guest service, we want to hear from you!Key Responsibilities:Guest Relations: Deliver a superior guest service experience that aligns with our 4-star quality standards.Team Leadership: Lead and train your team to excel in customer service and achieve sales targets.Operational Efficiency: Oversee the day-to-day operations of the Front Office, ensuring procedures and standards are met.Sales Maximization: Actively participate in reaching monthly sales targets across all reception areas.Training & Development: Coordinate training manuals and sessions for front office staff to ensure a uniform level of excellence.Inventory Management: Responsible for maintaining adequate stock of printed matter and stationery.Health & Safety: Ensure a safe working environment by adhering to hotel’s Health, Safety and Fire Procedures.Qualifications Required:Previous experience in a similar role within the hotel industry.Excellent spoken and written English.Strong teamwork skills.Proven planning and organizational abilities.Basic IT skills.Ability to work independently without direct supervision.Flexibility and adaptability to change.Note: A relevant third-level qualification is desirable but not mandatory.What We Offer:Complimentary access to our state-of-the-art Sheraton Fitness Leisure Centre & Swimming Pool.Free meals while on duty.Free parking when on roster.Employee recognition programs, because you are our star!Discounts at over 8,000 Marriott International Properties across 139 countries.An active Sports & Social Club for networking and team-building.Take the next step in your career with us. Be part of the Sheraton family, where you don't just work—you belong.