Front Office Manager

At The K Club, we are currently seeking a Front Office Manager to join our wonderful Front Office Team. A UNIQUE RESORTThe K Club is a truly captivating leisure destination secreted away in lush Irish countryside – yet on Dublin’s doorstep – we are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years. Across the 550 acres of our stunning resort we offer a tremendous variety of career opportunities.At The K Club, we encourage all of our team members when introducing their own ideas, insights and innovations to their respective roles; we want you to embrace the trailblazing spirit we are renowned for.We also support our team members in pro-actively bringing our brand principles to life on a daily basis. If this sounds like a place where you could shine, we want to talk to you.Here’s how you’ll bring the K Club’s trailblazing vision to life:  To maintain the day-to-day operations of the Front Office DepartmentTo train, develop and motivate the Front Office Team including the Reception, Concierge, Guest Services, Transport and Front Gate teams To ensure a high level of guest satisfaction through professional, friendly and efficient service To be responsible for guest billing, ensuring all activities, room charges etc. are charged correctlyTo respond to our Guests requests by accurately assessing the guest's needs, and tailoring the outcome to achieve maximum guest satisfactionTo represent the Team at internal meetings & briefings when requiredTo work closely with the Reservations Team to ensure all details and room allocations are correctMonitor room rates, occupancy, and revenue performance while collaborating with revenue management and sales to optimise profitability, controlling operational costs and cash handling, reporting weekly on Open PM, and attending weekly payroll meetings to report on staffingCoordinate with all departments to ensure smooth guest service, clearly communicate hotel policies to staff, and contribute to operational planning through active participation in management meetingsThis is how we see you: Previous experience in a similar role is essential Experience in a 5* luxury environment is advantageous A motivating leader with great communication skillsA passion and genuine interest in customer serviceExperience working with Opera is advantageousWhat’s on offer?Staff transport to work outside public transport hours within the local areaOngoing investment in your personal development with access to internal and external training programmesFantastic opportunities to progress your careerMonthly recognition programmeEmployee Assistance ProgrammeMonthly service charge paymentBike to Work SchemeDiscounted local gym membershipSocial eventsUniform Meals while on dutyDiscounts on stays at the resort and on Food & Beverage for you and your family and friendsLife Assurance Data RetentionPlease note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application. The Human Resources TeamThe K Club