Front of House Usher

BackgroundThe National Concert Hall (NCH), based in the heart of Dublin City Centre, is Ireland's National Cultural Institution for music. Our vision is to be regarded worldwide as one of the great centres for music and a symbol of national pride for Irish people everywhere. Hosting over 1,000 events each year, we offer world class music and entertainment for all ages - enriching people's lives through music and the magic of live performance.Role summaryThe NCH is seeking suitable applications from candidates for the role of Front of House Usher.Front of House Ushers are responsible for the seating and the safety of patrons in all performance venues and offer the highest level of Customer Experience across the NCH to guests, donors, visiting artists, artist management, patrons, and any other member of the administration they may encounter. Key responsibilities·        Scanning of tickets·        Meet and greet duties·        Politely directing and escorting patrons to their seats.·        Programme sales·        Cloakroom duties·        Checking assigned section for cleanliness.·        Visually sweep performance spaces to check for potential safety issues and lost and found items.·        Be aware of and enforce appropriate house rules.·        Remain at assigned post throughout the event unless taking an assigned break.·        Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.·        Attend pre-event Usher briefings and other training as required by management.·        Demonstrate a good understanding of evacuation procedures from all points within each performance space·        To undertake any other duties which may be requested by the House Management TeamThe PersonEssential Requirements The essential skills required for this position include:·        Excellent communication skills, including active listening, clear articulation and the ability to communicate effectively in English.·        A confident, positive and passionate approach to the customer experience.·        Ability to work well within a small, dedicated team.·        Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness·        Have an ability to remain calm under pressure, patient at all times and capacity to be empathetic·        Establish and maintain effective work relationships with colleagues·        Demonstrate an understanding of sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with the NCH·        Work varied shifts, including days, nights, weekends, and holidays with a 7-day liability.·        Leaving Certificate or equivalent·        Display a positive, people-oriented attitude ·        Possess a high level of attention to detail·        Maintain a professional, neat and well-groomed appearance, adhering to NCH uniform policy.·        Ability to climb steps repeatedly and descend/ascend ramps and inclines/declines·        Ability to stand for long periods of time and to bend, stretch, reach and kneel without restriction.·        Work in a fast-paced, busy environment with environmental conditions such as noise, dark/dim/absence of lighting.Desirable Requirements The following skills are desirable:·        An interest in the NCH, cultural institutions and the performing arts. ·        Experience with cash handling. ·        First aid training·        Receptionist skills ·        A basic knowledge of the Irish languageGeneralThe role is offered as a casual, part-time position with an hourly rate of pay of €16.65.Hours of attendance will be variable, with no guarantee that hours will be offered to you on a weekly basis. Normal working hours can fall between 09:00 – 23:00 Monday to Sunday.Further information on this role is available in the Candidate Information Booklet at the following link:https://issuu.com/nationalconcerthall/docs/front_of_house_usher_candidate_information_bookletHOW TO APPLY  The National Concert Hall invites applications from suitably qualified candidates. Applications should be submitted online and must include:  A cover letter outlining why you wish to be considered for the role and why you believe your skills and experience meet the requirements of the role and; A comprehensive CV clearly showing your relevant achievements and experience in your career to date. The deadline for applications is 5pm, Thursday 4th September 2025. Applications will not be accepted after the closing date/time.At NCH we are proud to be an inclusive, equal opportunity workplace. We are committed to equal employment opportunities regardless of Gender, Civil Status, Family Status, Sexual Orientation, Religion, Age, Disability, Race, Membership of the Traveller Community or any other characteristic protected by the Equality Acts. We are committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, or have any questions regarding building access, please contact us on (01) 417 0077 or at hr@nch.ie