Food & Beverage Team Lead

Food & Beverage Team Lead Job Specification  Objectives of this Role The Food & Beverage Team Lead will support and lead the operations in all food outlets (which includes the following – Gracy’s Pizzeria and Bistro, Café, Airstream, Westport House and any functions within the Estate) ensuring an excellent guest experience with genuine friendly service is delivered every time. The ideal candidate will have exceptional customer service and team leadership skills to successfully run the team. Gain a complete understanding of specific goals, objectives. Collaborate & engage with the team to ensure the company is providing consistently excellent products and service, and that the environment is inviting and well-stocked. Uphold standards of customer excellence and quality, ensure all guest feedback is appropriately actioned. Demonstrate excellent communication skills both internally and externally and be able to demonstrate a proactive approach. Set daily employee objectives and follow up with staff on goals and objectives. Adhere to department policies and procedures. Uphold standards of excellence and quality.  Daily Responsibilities Day to day Supervision of the food outlets to a high standard, in line with F & B Managers direction. Maintain appropriate financial information systems as required by Restaurant Manager. Ensure that the correct daily cash procedures are followed including Petty Cash, lodgements, Safe Checks, Till Checks, Comps & Voids Ensure all service & financial KPI’s are met. Support the inhouse team in both FOH & BOH to ensure world class service is achieved. Work with the Restaurant Manager & Head of Culinary to promote an inclusive and friendly workplace.  Work with & support the Food & Beverage Manager in regard to budgeted KPI’s, Team Training & Development, Customer Satisfaction. Adherence of all company procedures in all the food outlets as outlined.  Ensure training for responsible service of alcohol is maintained and that all relevant requirements are fulfilled in relation to licensing laws. Direct responsibility for full quality and safety compliance, including ensuring adherence to the Food Hygiene and EH&S legislation in all food outlets. Build and maintain excellent working relationships with all department heads as well as key Directors.  Monitor and evaluate performance and productivity, communicating weekly the facilities needs of the business. Primarily responsible for food & beverage standards and quality and overall operational excellence in all food outlets. Ensure service levels are of the highest standard and consistent in all food outlets. Maintain regular presence and visibility in food outlet, owning the environment and attitude of the team. Identify opportunities in the and investigate potential growth targets with the Food & Beverage Manager. Awareness of and adaptable to the Seasonal realities of the business. This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.  Required Skills Experience of Café Cash handling and POS systems. Basic knowledge of Food Hygiene including HACCP. A passion for fresh food and service. The ability to manage in a diverse environment with a focus on client and customer service. Ability to lead, motivate and develop a team. Excellent interpersonal and influencing skills. Advanced written and verbal communication skills. Ability to successfully implement positive changes. Hands on in the team mentality.  Preferred Experience & Qualifications Barista Experience and ability to train such skills a plus. Experience of autonomous Café or large Café/Restaurant Team Lead within the hotel/ catering/ visitor attraction/ contract- managed services industry. 1 year plus as Team Lead in Café or similar, preferably with a strong background in high volume hospitality/conference and banqueting/food service operation. Professionalism and the ability to present and report on relevant business information. Any additional H&S training, First Aid Training & HACCP.   Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.