We are looking to for a senior manager with experience in management of retail/convenience and fast food outlets to join our team.This role ensures that the Site operates effectively and hygienically at all times with the highest standards of service to meet our customers’ expectations. This senior management role will also involve responsibility for ensuring compliance in relation to fresh food, hygiene, health & safety on site and will support the department management teams in the day to day operation of the business.Employee Benefits:· 60% Staff Discount· Employee Rewards Scheme· Employee Referral Scheme· Free On-site staff parking· Excellent Career Progression Opportunities· Bike to Work SchemeKey areas of responsibility;Commercial· To increase Sales and Profitability of the Site.· To develop a system and culture of forecasting likely peak demand period/times, i.e. concerts, sporting events, etc. which will increase motorway traffic.· Marketing within the site in line with support office Marketing Guidelines.· To monitor costs so as to ensure budgets are adhered Customer Service· To deal effectively with customer issues and to create a culture of positive customer interaction with colleagues. · To develop a spirit of professional and friendly customer service.· To maintain the highest levels of Quality, Service, Hygiene and Cleanliness within the site.HR· To develop a strong management structure and in particular work closely with and develop the incumbents of the key management and supervisory on the site· Responsible for training staff in line with HR in the Support Office.· Responsible for taking the lead and proactively managing key HR matters, including recruitment, training and performance management.General· Responsible for ensuring general up keep and appearance of site.· Responsible for Health & Safety on site.· Legal compliance for both staff and site.Key Skills / Competencies Needed· Interpersonal skills· Communication skills· HACCP knowledge· People management skills· Leadership skills· Financial Skills· Reporting & Presentation skills· Analytical skills· Time management skills· Problem solving· PC/IT Skills ***We do not require the assistance of recruitment agencies at this time ***
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