Food & Beverage Assistant

Join our fabulous team at The Plaza Hotel as an Food & Beverage Assistant.  The Food & Beverage Assistant is an important position working closely with the Accommodation Manager & Accommodation Supervisors. About Us Welcome to The Plaza Hotel Dublin with 122 ensuite bedrooms, state of the art conference facilities & excellent cuisine.Newly renovated and extensively refurbished, The Plaza Hotel.  Over the last 2 years, the entire interior of the 4 star hotel has been extensively refurbished, now comprising of exciting new eateries. The hotel now offers 122 spacious, comfortable and ensuite bedrooms along with a number of large suites. Two large and naturally lit event spaces, together with 4 meeting suites allow for conferences and events of all sizes, ranging from 5-200 people.   Job Purpose: To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.  Reports to: Operations Manager, Duty Managers. Food & Beverage Key Duties and Responsibilities: ·       Assist in creating a warm and welcoming environment for our guests ·       Ensure that guests are seated and provided with menus promptly ·       Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times ·       Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have ·       Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately ·       Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times ·       Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner ·       Ensure the restaurant areas are clean and well presented at all times and assist with cleaning duties as and when required ·       Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management ·       Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures ·       Assist in the set up and preparation, and provide service duties for functions as required ·       Support the kitchen staff as and when required and in accordance with hygiene and safety regulations ·       Ensure that all front of house and guest areas are well maintained at all times ·       Any other duties as directed by the Operations Manager, Duty Manager, Food & Beverage Supervisor or other member of the management team  Key Requirements for the role: ·       Experience of working in a similar role and/or environment (preferably in a 4 star setting within the hotel, leisure or hospitality industry would be a distinct advantage) ·       Basic Food Hygiene knowledge (desirable) ·       Accurate and efficient cash handling skills ·       High standard of personal presentation ·       Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people ·       Ability to take initiative and resolve queries in a practical and positive manner ·       Passion for delivering exceptional guest service ·       Courteous and pleasant attitude towards guests and colleagues ·       Ability to work as part of a team ·       Good attention to detail ·       Ability to work under pressure in a busy, fast paced and challenging environment with minimum supervision ·       Positive and flexible approach to work (weekend and evening work will be required) ·       Proof of eligibility to work in Ireland  Perks and Benefits of working at The Plaza Hotel •       Competitive rate of pay •       PRSA pension scheme •       Career progression opportunities across the Windward group •       Employee Assistance Programme •       Digital Wellness Programme •       Complimentary, high quality meals on duty •       Discounted room & dining rates in Windward properties for you as well as friends and family •       Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days  About Windward Management The Plaza Hotel is managed by Windward Management.  Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners  Join Us Today as an Food & Beverage Assistant!