Food and Beverage Assistant

Job Description Job Title:                                            Food and Beverage Assistant Property                                         Oriel House HotelResponsible To:                               Food and Beverage Manager, Assistant Food and Beverage Manager Overall Job PurposeTo provide a friendly and efficient service within the food and beverage areas. Dispensing orders accurately and with courtesy to the standards required by the company. To ensure the cleanliness, correct mis-en-place and set up of the waiting areas prior to service. Also ensuring the guests are warmly greeted; orders are taken efficiently and served to a high standard to ensure guest satisfaction.               Role Specific Duties: To arrive for work on time and in proper uniform To ensure a high standard of personal hygiene and groomingTo clock in/out adhering to the Company Clocking PolicyTo ensure that the bar/restaurant/ banquets areas are always kept cleanResponsible for the efficient dispensing and serving of drinks and food when requiredTo be aware of menu items of the day and drink servicesTo serve alcohol responsibly·        To always deliver exceptional friendly service, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service programTo adhere to all Fire, Safety and Hygiene regulations and to comply with the Health and Safety at work act 2005 as detailed in your staff handbookTo familiarise and adhere to Company Policies and procedures as outlined in your staff handbookTo familiarise yourself and to carry out duties laid out in the departmental SOPsTo ensure that necessary steps are taken to safeguard Company money, goods and assetsTo deal with customer complaints in an efficient and professional manner and to notify Management of theseTo upsell the Company products and services where possibleTo ensure that the waiting areas are fully prepared for serviceTo ensure that all food and drinks are served efficiently with minimum delayTo liaise closely with the kitchenTo ensure all orders are taken accuratelyTo anticipate any guest needs at all timesAssist in creating a warm and welcoming environment for our guests·        Meet and greet guests on arrival·        Ensure that guests are seated and provided with menus promptly ·        Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is always delivered to guests·        Be familiar with the Bar menu and as much information about the food and beverage offering available to answer any questions guests may have ·        Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately ·        Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is always maintained ·        Ensure that all food and beverage orders are imputed in the tills and are being charged correctly·        To ensure there are no open checks at the end of the shift·         Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner·        Clean and sanitize tables and countertops after each guest Health & Safety ·        Ensure high standards of health and safety are always maintained·        Complete required cleaning tasks in accordance with the Bars daily and weekly tasks sheet, ensuring the work has been completed to a high standard·        Ensure the storage areas are kept in a clean, tidy and safe condition·        Ensure any faults or problems with equipment in the Bar are reportedTo take a proactive involvement in Health and Safety, ensuring to report and where possible act on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management’s attention·        Work in a way that minimises risks to the health and safety and security of self and others Personal Development  ·        Ensure personal mandatory training is up to date·        With the help of others, review own work against the requirements for the role and identifies any development areasTo be present and punctual for all in-house/external training programs as requested Additional Duties·        To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service program;·        To be professional, respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an ‘ambassador’ of the Talbot Collection at all times;·        To act with honesty and integrity at all times;To establish and maintain a respectful and good working relationship with your colleagues and management;To work as part of the broader team, assisting and supporting your colleagues and management when necessary, acknowledging that each department is interdependent on the other and the importance of teamwork. To support the company’s commitment to excellence and quality by complying with company SOP’s and service standards;·        To have total product knowledge of all the property’s services and facilities, and total awareness of the product offering of the Talbot Collection as a whole; To carefully read and adhere to company policies and procedures as outlined in the staff handbook;To be present and punctual for all in-house/external training programs as requested;To adhere to all fire, safety and hygiene regulations and to comply with the Safety, Health and Welfare at Work Act 2005; To take a proactive involvement in Health and Safety, ensuring to report and where possible take action on incidents, accidents or damage in the Hotel. Proactively bring any suggestions or ideas to management’s attention;To be proactive in maintaining energy efficiency in the property particularly in terms of electricity, water and waste. Proactively bring any suggestions or ideas to managements attention;To comply with all policies, procedures and memo’s of the Collection;Any other sundry task not mentioned but within scope of the job.  This job description is not considered to be exhaustive. You may be required to carry out other ad hoc duties from time to time that are deemed reasonable and necessary by management. This job description may change subject to changing business needs and requirements.