Security FOH Guest Ambassador

We are seeking a proactive, enthusiastic individual who has an extensive background and knowledge in customer service to provide a 5-Star experience, whilst maintaining a subtle, yet visible, security presence within a building in the heart of Piccadilly. SIA license is essential  This role requires an individual with an intuitive understanding of top-tier occupier and visitor experience, an exemplary attitude, the ability to anticipate needs, and a personal drive to deliver an outstanding experience during every interaction. You should strive to exceed client expectations with a sophisticated, considerate, friendly and welcoming approach. This is a full-time role, working Monday to Friday 08:00hrs – 18.00hrs. We offer a competitive rate of pay and you will be entitled to 28 days of holiday per annum. At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security. KEY RESPONSIBILITIES · Deliver a 5–star guest experience at all times· Provide a professional first impression and deliver beyond client/visitor expectations· Proactively ensure all visitors are welcomed into the building and experience the full customer journey· Reception duties and Lobby Management of visitors· Be seen as a visible customer-focused professional by being proactive and ensuring every person walking through the reception doors is not only greeted but welcomed in· Anticipate client and visitor requirements when entering the lobby· Ensure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant information· Actively engage with the Sesame App· Visitor/contractor management· Lift management and ensure that all deliveries and couriers are redirected to the Loading bay and are not arriving at the Reception· Assist the SCC in completing incident reports to a high standard and ensure these are submitted within 2 hours· Oversee and manage any emergency evacuations as required· Work alongside other service providers to achieve shared client goals through a ‘one-team approach’.· Ensure the reception area is kept clean and tidy providing a safe environment for all· Maintain a high-security awareness at all times· Complete a full detailed handover at the end of each shift PERSON SPECIFICATION ·   Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player·   Holds a true passion for high standards and exceeding expectations in customer service delivery