Finance Supervisor (Box Office)

Title of position: Finance Supervisor (Box Office)Tenure:  Full time, Specified Purpose Contract (13 months)Employing Authority:  National Concert Hall  Location:   Earlsfort Terrace, Saint Kevin's, Dublin, D02 N527Organisation website:  www.nch.ie BackgroundThe National Concert Hall (NCH), based in the heart of Dublin City Centre, is Ireland's National Cultural Institution for music. Our vision is to be regarded worldwide as one of the great centres for music and a symbol of national pride for Irish people everywhere. Hosting over 1,000 events each year, we offer world class music and entertainment for all ages - enriching people's lives through music and the magic of live performance.Role summaryThe National Concert Hall (NCH) is seeking suitable applicants for the role of Finance Supervisor (Box Office). Reporting to the Box Office and Sales Manager the post of Finance Supervisor (Box Office) encompasses managing all aspects of finance management and reporting through the Box Office while assisting with supervising Box Office Agents, managing a large number of events and delivering the highest standards of customer and staff care. Key ResponsibilitiesThe role of Box Office Finance Supervisor is a key position in the Box Office Management Team within the NCH and will be responsible for, but not limited to:1. Box Office Finance Management·        Ensure all established NCH procedures regarding cash handling, banking, sales reconciliations, credit card transactions and financial reporting are accurately followed·        Complete all required financial reports and accurately complete the daily accounts diary of Box Office transactions in a timely manner·        Liaise with the NCH card payment processor and ensure all card payments are processed correctly·        Responsible for the daily balancing and financial aspects of the Box Office and supervision of cash handling procedures for all income ·        Providing timely reports and liaise with auditors regarding any Box Office finance matters when required to do so2. Event Management·        Operating show management for events, including guest lists, seat changes, running reports etc. ·        Communicate effectively any relevant event information to Box Office Agents in a timely manner, facilitating a smooth incoming audience experience.·        Liaise and advise promoters regarding their events, during set-ups, on-sale and on the date of the event, as required.3. People Management·        On an agreed rota, supervising Box Office staff, including managing breaks, resolving any issues, arranging cover where necessary.·        Training Box Office Agents in all financial aspects of the role.·        Support the team in all aspects of customer service including dealing with any issues relating to NCH sales channels 4. Systems Management·        Contribute to work on AudienceView (NCH's ticketing system); running reports, setting up events, managing events and promotions·        Using NCH’s ICT systems to remain in regular communication with other members of BOMT to update on issues, changes etc.·        Creating and editing event-related webpages on nch.ie as required·        Assisting the Box Office Supervisor with data management of Audience Segmentation·        The above is a general guide to the role and is not an exhaustive description of the duties which are or will be associated with the role.  The PersonEssential Requirements The successful candidate must demonstrate evidence of:·        Minimum 2 years’ experience in reporting and balancing daily financial transactions across several sales channels; cash, card payments, Gift Cards, cheques ·        Experience in AudienceView (NCH’s ticketing system), and/or other comparable ticketing systems·        Exceptional attention to detail in administrative and finance management.·        Minimum 2 years’ experience in customer service role with proven customer care and empathy skills·        Experience in staff supervision, with some experience of leading and managing a team. ·        A positive approach, and a commitment to upholding the NCH values of Respect, Integrity, Collaboration and Excellence.·        Strong problem-solving skills and an ability to overcome obstacles by seeking alternative solutions.·        Proven abilities to develop administrative processes to improve efficiency.·        Experience with Office 365, and/or other similar ICT systems·        An understanding and experience of Data regulation Protections, including the Data Protection Act, 2018, and the General Data Protection Regulations (GDPR). Desirable Requirements The following requirements are desirable:·        Experience working in the cultural sector, ideally in an administrative capacity·        Experience in event management is desirable Organisational Requirements•    To work towards the achievement of the NCH’s organisational goals.•    To maintain the NCH’s high standard of customer care across all areas of organisational activity.•    To use IT and digital applications to service the post’s needs•    To remain up to date with, and aware of, all upcoming events at NCH and developments within the NCH and its work.•    As the role requires handling, processing and recording of personal and restricted information, confidentiality is required at all times and knowledge of GDPR is essential This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. The job description may be subject to review in the light of new structures or the changing needs of the NCH. Key CompetenciesThe Public Appointments Service Capability Framework sets out the key capabilities required for public service roles. This role will be assessed at Executive Officer level. Further information on the Capability Framework is available here. Salary and Pay ArrangementsThe NCH Box Office Supervisor salary scale applies (rates effective from 1st March 2025) as follows: €38,311 €40,057 €41,035 €42,270 €43,511 €44,744 €45,979 €47,213 €48,452 €49,792 €50,925 Starting SalaryEntry will be at the minimum of the scale - €38,311 per annum. The rate of remuneration may be adjusted from time to time in line with Government pay policy.How to ApplyThe National Concert Hall invites applications from suitably qualified candidates and will be undertaking a comprehensive recruitment process as part of this recruitment campaign.  All enquiries relating to the role should be directed to Yvonne Smith, HR Business Partner by email at yvonne.smith@NCH.ie  Further information is available in the Candidate Information Booklet available at this link:https://issuu.com/nationalconcerthall/docs/candidate_booklet_recruitment_of_finance_supervis?fr=xKAE9_zMzMwApplications should be submitted online and must include: 1. A cover letter (max. two A4 pages) outlining why you wish to be considered for the role and where you believe your skills and experience meet the requirements of the role.  2. A comprehensive CV clearly showing your relevant achievements and experience in your career to date.  Only applications fully submitted online will be accepted into the campaign. Closing DateDeadline for application: 12pm, Monday 28th of April 2025Applications will not be accepted after the closing date/time. An acknowledgement email will be issued for all applications received. At NCH we are proud to be an inclusive, equal opportunity workplace. We are committed to equal employment opportunities regardless of Gender, Civil Status, Family Status, Sexual Orientation, Religion, Age, Disability, Race, Membership of the Traveller Community or any other characteristic protected by the Equality Acts.  We are committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, or have any questions regarding building access, please contact us on (01) 417 0077