Fees Manager

Join Kids IncAt Kids Inc, we are committed to providing a caring, enriching, nurturing, and safe environment where every child can learn, develop, and reach their full potential.We are now seeking an experienced, organised, and people-focused Fees Manager to lead the day-to-day operation of our Fees Department. This is an excellent opportunity for someone with a strong background in finance, accounting, or financial administration who enjoys leading people, improving processes, and delivering an excellent customer experience.This is an exciting opportunity to take ownership of an established department and play a key role in shaping how the Fees Team operates as Kids Inc continues to grow.About the RoleThe Fees Manager will lead the day-to-day operation of the Fees Department, overseeing the administration, collection, and management of afterschool fees across all Kids Inc programmes.As the leader of the department, you will be responsible for ensuring the team delivers an efficient, accurate, and customer-focused service. You will provide day-to-day leadership, support and development to the Fees Team, while maintaining high standards of financial administration and identifying opportunities to improve processes and enhance the customer experience.Alongside leading the department, you will act as a key point of contact for parents and guardians in relation to afterschool fees, providing clear, professional, and timely support.The ideal candidate will have previous experience in finance, accounting, billing, or financial administration, together with proven experience leading or managing a team.Key ResponsibilitiesLeadershipLead, manage, support, and develop the Fees Team, ensuring high standards of performance and customer serviceAllocate workloads, monitor performance, and support the professional development of team membersFoster a collaborative, positive, and high-performing team cultureIdentify, recommend, and implement improvements to departmental processes, systems, and customer experienceFinance & OperationsOversee the administration, collection, and processing of fees for children enrolled in afterschool programmes and campsEnsure fees are invoiced, collected, and recorded accurately and on timeMonitor outstanding balances and ensure appropriate follow-up is completedMaintain accurate and confidential financial records relating to fee transactions, adjustments, and correspondencePrepare reports on fee collection, outstanding balances, and payment trendsAct as a key point of contact for parents and guardians in relation to billing, fee queries, and paymentsWork closely with internal teams to process refunds, adjustments, reconciliations, and other financial transactionsEnsure compliance with internal controls, company policies, and financial proceduresAbout YouWe are looking for an experienced people manager with a strong finance background, excellent organisational skills, and a passion for delivering outstanding customer service.You will ideally have:Previous experience in a finance, accounting, billing, accounts receivable, or financial administration roleProven experience leading, managing, coaching, and developing a teamStrong understanding of financial administration, invoicing, payment processing, and reconciliationsExcellent organisational skills and exceptional attention to detailExperience handling high-volume financial and administrative workloads accuratelyStrong working knowledge of Microsoft Office, particularly ExcelExcellent verbal and written communication skillsA professional, customer-focused approachThe ability to manage confidential information with discretionStrong problem-solving skills and the ability to prioritise effectively in a fast-paced environmentDesirable ExperienceExperience working in a childcare, education, or service-based environmentExperience using finance, billing, or ERP systemsExperience dealing directly with customers and managing high volumes of queriesA relevant finance or accounting qualificationWhy Join Kids Inc?Lead an established department within one of Ireland's leading childcare providersBe part of a supportive and collaborative Head Office teamPlay a key role in improving systems and shaping the future of the Fees DepartmentOngoing opportunities for professional development and career progressionMake a meaningful impact while supporting families across our nationwide services