Endoscopy Scheduler

Job Description Job Title: Endoscopy SchedulerDepartment: Endoscopy  Reports to: Endoscopy Scheduling Team Lead & Endoscopy CNM 2Date: 2026Overall Purpose of RoleWe will provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.The Endoscopy Scheduler is responsible for the accurate and efficient scheduling of endoscopic procedures within Beacon Hospital. The role ensures a high standard of patient service while coordinating closely with Consultants, nursing staff, and administrative teams to support safe, timely, and well-organised endoscopy services.Responsibilities and DeliverablesSchedule endoscopic procedures (e.g. gastroscopy, colonoscopy, sigmoidoscopy) in line with Consultant instructions, patient preferences, and endoscopy suite capacityAct as the primary point of contact for patients regarding procedure bookings, preparation instructions, and admission detailsLiaise with Consultants and Endoscopy Nurse Managers to optimise lists and manage changesEnsure all required documentation is in place prior to procedures, including referrals, consent forms, and clinical notesVerify patient demographics, insurance details, self-pay status, and authorisations where applicableProvide clear written and verbal bowel preparation and pre-procedure instructions to patientsManage waiting lists, cancellations, and short-notice bookings to maximise utilisation of endoscopy capacityEnsure compliance with GDPR, hospital policies, and confidentiality standards at all timesRespond professionally to patient queries and concerns, escalating clinical issues to nursing staff when appropriateSupport audit, reporting, and service improvement initiatives within the Endoscopy UnitHealth and SafetyParticipate in ensuring that effective safety procedures are in place to comply with the Safety, Health and Welfare at Work Act as within hospital policy.QualityEnsure adherence to all hospital policies and procedures.Ensure adherence to all codes of and guidelines relating to professional practice.FlexibilityThis post requires a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager.Essential Requirements QualificationsComprehensive second level education Computer SkillsSkills/AbilitiesHigh level of proficiency using English language both verbal and writtenExcellent team playerExcellent organisational, communication and interpersonal skillsAbility and experience in liaising with staff at all levels within the hospitalAbility to use initiative.Previous experience in medical scheduling, hospital admissions, or healthcare administrationKnowledge of medical terminology; gastroenterology or procedural scheduling experience is an advantageExperience Must be a self-starter with the ability to work under minimal supervision and takes responsibilityPrevious experience of working in a hospital / healthcare setting and/or with attendance systems is preferable but not essential.Knowledge & Understanding Excellent understanding of GDPR and Confidentiality concept.  ConfidentialityYou will be aware of the confidential nature of Hospital work and in particular, the right of patients to confidentiality.  To this end you will not discuss workings of the Hospital or its patients with people outside the Hospital, save as required to do so in the course of your work.  The extent and speed of change in the delivery of health care is such that adaptability is essential in this position.  The incumbent will be required to maintain and enhance their professional knowledge, skills and aptitudes necessary to respond to a changing situation.