Duty Manager

We have a fantastic new vacancy for a Duty Manager with particular focus area in front of house as part of the team in the Park Inn by Radisson, Shannon.Objective of the Role:Reporting to the Operations Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager in their roles.Key Duties and Responsibilities:Oversee the operations of the Hotel.Ensure quality and standards are met consistently.Anticipate guest needs, and proactively manage their expectations.Assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department.Ensure prompt resolution of customer issues.Have full knowledge of the hotel and all departments.Requirements:Have previous supervisory experience within the Hotel or Hospitality Industry.Possess excellent customer service skillsHave a passion for their role within the DepartmentHave a mature and pleasant manner for dealing with customers and team members alikeBe capable of excellent up selling all areas of the Hotel, and other hotels in the group.What We Offer:·        Excellent training and development opportunities·        Free car parking·        Free meals on duty·        Uniform provided·        Discounts across the Windward Hotel Group & Radisson Hotel Group including accommodation, spa, golf and food.·        Staff Events·        Employee of the month incentive·        Employee of the year incentive·        Staff appreciation week