Duty Manager

Whether in our kitchens, dining rooms, event venues, accommodation or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team membersFota Island Resort are currently looking for a dedicated and proactive Duty Manager to join our team. As the Duty Manager, you will be an integral part of ensuring that our guests have a seamless, comfortable, and memorable stay while overseeing the daily operations of the hotel.Staff Benefits Include:Company Funded Educational Training ProgramsDiscount on Dining options of up to 50%Reduction on accommodation for family and friendsDiscount for Spa treatments and productsUse of Health Clubs and poolStaff service awardsStaff Wellness ProgramStaff appreciation eventsStaff Dining FacilitiesStaff ParkingWhat we are looking for:Proven experience in a supervisory or managerial role within a hotel or hospitality industry.Excellent communication and leadership skills.Strong problem-solving and decision-making abilities.Ability to work well under pressure and in a fast-paced environment.A guest focused attitude with a passion for delivering outstanding service.Flexibility to work shifts, including evenings, weekends, and holidays.Relevant qualifications in hospitality management or a related field are desirable.Full drivers licenceKey Responsibilities:Oversee the day-to-day operations of the hotel, ensuring the highest standards of guest service.Supervise hotel staff during shifts, ensuring smooth communication and coordination across all departments.Handle guest inquiries, complaints, and feedback, resolving any issues promptly and professionally.Manage guest check-ins and check-outs efficiently, ensuring all guest requirements are met.Coordinate with the front office, housekeeping, food & beverage, and other departments to ensure smooth operations.Parachute into the Front Office, Food & Beverage and Accommodation departments as requiredEnsure adherence to hotel policies, procedures, and safety protocols.