Digital Workplace Technician

About the CompanyABP UK is a major division of the ABP Food Group with factories in Ireland, UK and Europe. We are a food business that specialises in the supply and development of award-winning British and Irish beef and lamb products for retail, foodservice and wholesale. As one of the UK`s largest food producers, ABP relies on the skills and experience of its people, that`s why we offer lifelong careers with secure and full-time hours as well as competitive rates of pay, backed by great training and the opportunity to grow and progress within the business.Purpose of the RoleAs a Digital Workplace Technician, you’ll be the go-to expert for all things IT - supporting both factory and office users. You’ll play a key role in keeping systems running smoothly, solving problems fast, and helping shape the future of IT services on-site. Working closely with the Site IT Manager, you’ll help drive innovation, resilience, and continuous improvement in a dynamic, fast-paced environment.What You’ll Be DoingKeep local IT services running at peak performance, using proactive measures to minimise downtime - especially in production-critical areas.Support and maintain traceability systems and bespoke factory-floor applications & equipment.Deliver day-to-day IT support across hardware & software in a high-speed, ever-changing environment.Ensure the site’s infrastructure is secure, resilient and ready for anything.Help develop and test disaster recovery plans aligned with business continuity goals.Own and manage issue tracking through internal systems, ensuring timely resolution.Set up and configure desktop and laptop hardware for new and existing users.Collaborate with IT teams across ABP UK and liaise with on-site department managers.Provide out-of-hours support when required.What You’ll BringProven experience in IT support, ideally in manufacturing or fast-paced environments.Experience with Networking, Microsoft 365, and VMware is highly advantageous.A proactive, analytical mindset with a passion for solving problems and improving services.Hands-on experience with IT systems, infrastructure, and hardware—you’re not afraid to roll up your sleeves.Resilience under pressure and the ability to stay focused and effective in high-demand situations.Experience introducing or enhancing IT services and systems.Excellent communication and collaboration skills—you’re a team player who can also work independently.Flexibility and adaptability to meet changing business needs.Shift Pattern: This role follows a weekly evening shift pattern, running from 15:30 to 00:00, Monday - Friday.