Role: Deputy ManagerLocation: The Poplars, MirfieldSalary: £30,600/paHours: Full-time (37hrs), across 5 days with flexibility to support the service needsThe Poplars in Mirfield is a vibrant residential service for 12 Adults with profound and multiple learning disabilities, physical disabilities, and positive behaviour support needs.The well-established and highly skilled team are looking for an experienced Deputy Manager to join them on a full-time basis, to support them in providing high quality, person-centred support to the adults they care for.This exciting new opportunity would suit candidates with experience of leading a social care team within a learning disability service, or residential service for adults with behavioural support needs. A level 5 qualification would be beneficial; however we are able to support the successful candidate to obtain this in post.Summary of Key Responsibilities:To support the Registered Manager with all aspects of managing a care home for adults with profound and multiple learning disabilities, physical disabilities, and positive behaviour support needs.To effectively lead an integrated team of social care staff.To ensure appropriate, personalised support is available to meet the needs of each adult in order to maximise their independence.To work within the Trust’s Business Plan and performance measures ensuring that staff and services are properly and effectively managed and supported to a high standard. This is not an exhaustive list, and you are encouraged to read the full Job Description prior to applying. Informal queries, and site visits to the service are encouraged.What we ask for from our staff:A commitment to providing quality and person-centred careTreating people with compassion, dignity, and respectWorking together as a team to ensure we are the best at what we do.Being confident enough to ask questions and challenge ideas.As an employer we offer:A competitive salary and great pension scheme.A fantastic, open, and supportive working environment.Comprehensive Training & Development opportunities.A wealth of opportunities to gain experience in a variety of skills.An employee rewards scheme with retail discounts and more.Life insurance style ‘death in service’ benefit. Main Responsibilities: Role Specific Leadership· To provide day to day leadership to effectively manage the care home utilising a 7-day working rota.· To support the registered manager with all aspects of a care home for disabled adults with associated learning, sensory and physical disabilities.· To effectively lead an integrated team of support and social care staff.· To ensure appropriate, personalised support is available to meet the particular needs of each adult in order to maximise their independence.· Deliver agreed plans to provide support services and manage staff availability and cover effectively. · Ensure the implementation of Trust policies, practices and standards in the performance of duties including person centred support planning, equal opportunities, health and safety and CQC, NMC and other required legislation, guidance or standards.· Monitor and ensure Trust standards are met.· To maintain a code of cleanliness and sanitation as outlined by the Trust infection control procedures.· To actively promote the Trust’s Equal Opportunities, Health and Safety, Disability Awareness and GDPR policies and all other existing policies. To ensure that the Trust operates effectively, fairly, and in line with legislative requirements at all times. Management· Ensure effective management of staff.· Lead an integrated team of support and social care staff.· Ensure staff attendance on the Trust induction and in house induction process.· Identify training and development needs/opportunities for all staff.· Directly supervise Senior Support Workers.· Monitor the Senior Support Workers and their staff teams in the performance of their work to deliver effective quality services to the adults.· Delegate supervisory responsibility where necessary.· Maintain accurate supervision and Performance Development Review (PDR) records.· Ensure the learning and development needs of the wider team are identified through PDRs and supervision.· Deliver on agreed plans to provide support services and manages staff availability and rota cover effectively.· Deliver individual and team training needs to the Learning and Development department in accordance with PDR requirements.· Set targets for individuals in line with the Trust Business Plan objectives.· Encourage team members to develop and grow in their roles.· Ensure a team based approach to maintain effective support services.· In conjunction with the People Team, undertake staff recruitment, induction selection, supervision, and appraisal. · Monitor absence management effectively and liaises with the People Team when necessary.· Resolve minor disputes and in conjunction with the People Team facilitate disciplinary proceedings where necessary.· Develop effective and empowering problem solving approaches and ensures these are adopted and used by the staff team. Communication · Coordinate day to day liaison with and on behalf of service users with other internal and external community links and represents the Trust externally.· Maintain effective working rapport with service users and staff.· Form good working relationships with parents, commissioners, and other key stakeholders.· Lead and guide staff with the planning and reviewing of individual and service needs (Support Planning Process).· Support Senior Support Workers and the support team in the completion of new referrals and undertake assessments individually and through team meetings.· Promote and ensure the team takes a person centred planning approach to support provision and underline any support/care activity undertaken.· Represent the Trust at internal and external meetings, conferences, and seminars as necessary.· Seek to address and resolve problems within the home to address service/support needs.· Liaise and network with other key external partners to develop services further and raise the profile of the Trust.· Effectively and sensitively communicate with internal and external agencies and services and resolves problems, issues and complaints as raised by applicants and service users. Service Delivery· Performance monitoring and service management.· Ensure efficient and effective recording systems relating to support planning, service planning, performance monitoring and Quality Assurance are in place and that these are regularly reviewed and updated.· Formulate and amend practices as required to meet service needs/development and achieve internal and external quality assurance measures.· Take primary responsibility for ensuring delivery of support services to contract requirements.· Comply with legislative and Adult Social Care/ Environmental Health/Care Quality Commission/NMC regulations and other appropriate guidance as required.· Sets, achieve and maintain performance targets in conjunction with the Services Team.· Establish and effectively monitor staff performances against agreed targets and KPIs.· Provide management reports to address performance or service management issues or difficulties.· Ensure that staff accurately and objectively identify service user needs and that plans are developed to meet those needs.· Provide information to internal/external partners as required relating to services, performances or charges.· Effectively monitor contractor performance.· Maintain records and procedures accurately.· Model good practice relating to recording meetings and other aspects of good practice.· Handle complaints in a respectful and confidential way; ensuring that the Duty of Candour is met; that records are kept, and further actions are appropriately communicate appropriate format).· Ensure all complaints are recorded, investigated and reported appropriately and in accordance with the Trust Policy. Financial and resource responsibilities· Support the Registered Manager with the monitoring of budgets and expenditure in line with Trust department requirements.· Support the Registered Manager and participate in annual budgetary decisions, monthly budgetary oversight and keeps the service within the agreed budgets. · Ensure that resources are effectively managed.· To support the Registered Manager in ensuring agreed strategies to ensure full bed occupancy within the home. General Best PracticeTo maintain an awareness and keep updated with the latest initiatives and thinking, sharing new ideas with colleagues in order to improve organisation performance. People DevelopmentTo participate in supervisions, PDRs and continuous training and development, and to seek ways of continually achieving self-development and career enhancement; to support the future skills requirements of the Trust. To ensure training needs are regularly identified and assessed and action is taken to develop skills including PDR’s completed in a timely manner. AttitudeTo act as a professional and positive ambassador for Hollybank in order to support the Trust’s mission and profile. Policy promotionTo actively promote the Trust’s Equal Opportunities, Health and Safety, Disability Awareness and Data Protection policies and all other existing policies. To ensure that the Trust operates effectively, fairly, and in line with legislative requirements at all times. Risk ManagementTo assist the Head of Department in the process of developing risk management strategies in order to safeguard the interests of the Trust. SafeguardingTo adhere to and follow the Trust’s Safeguarding procedures in order to protect the safety of all adults, young people, and children across our services. ConfidentialityIn line with the Data Protection Act you will see the use and safe sharing of information as part of your responsibility. You will ensure you work in line with our data protection and information governance policies and procedures protecting and respecting the privacy of our children, young people and adults. FlexibilityTo carry out such other duties as may reasonably be required from time to time to meet the evolving needs of the organisation. Competency Behaviours & Attitude Be ConfidentBeing self-assured, asking your colleagues for help when you need it; challenging any behaviour or working practices that you feel are inappropriate or unsafe. Be CuriousBeing inquisitive, welcoming change, showing an interest in other people’s jobs, not just your own; asking questions about the way that we do things and why; putting yourself forward to try new things and put new ways of working into practice to see if it’s better than the status quo. Be HappyBeing cheerful and positive, bringing your best self to work and immersing yourself in the tasks you are given; exploring opportunities for development and stretch within Hollybank; sharing your enthusiasm for life with the people we are here to support. Be KindBeing caring and compassionate, reaching out to your colleagues if they look like they’re struggling; being an active member of the team, working together to achieve shared goals; taking care of yourself outside of work and seeking support if you need it. General AttitudeTo act as a professional and positive ambassador for Hollybank Trust in order to support the Trust’s mission and profile. To find out more, please call Eimi Denton on 01924490833 for an informal chat or request a paper application form via email on e.denton@hollybanktrust.comUnfortunately, we are not able to offer sponsorship to work in the UK. Hollybank Trust is committed to Safeguarding vulnerable people, and our Safer Recruitment process requires all employees to have an Enhanced DBS check and reference checks in line with our Recruitment policy. Hollybank will pay for the DBS, however, if the candidate leaves voluntarily within the 12 months, the cost of the DBS will be deducted from their final wage. PLEASE NOTE WE PRIMARILY COMMUNICATE VIA EMAIL We want people from underrepresented groups such as Black and Minority Ethnic (BAME), Lesbian, Gay, Bi and Trans (LGBTQIA+) communities to succeed at Hollybank Trust and our policies and procedures ensure that this can happen. Click here to find out more about our approach to equality and diversity. Hollybank Trust is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our work force. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job.
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