Deputy General Manager

PRIMARY OBJECTIVE OF POSITION Responsible for the smooth and efficient running of the entire hotel operation including Housekeeping and Food & Beverage Outlet operation, ensuring the highest level of guest satisfaction whilst maximising departmental profitability  SCOPE OF WORK: To plan and direct the safe and efficient operation of the HotelTo provide guests with a quality well-maintained hotel, along with quality service at all times.To maximise on profitability through maximising on sales and keeping all costs to a minimum.MAIN DUTIES AND RESPONSIBILITIES:To ensure all sales are maximised throughout the hotel and any potential sales leads are referred to the General Manager To ensure revenue is maximised throughout the hotel through efficient yield managementTo ensure all internal control procedures are maintained per the standards set down by the finance teamTo work with the HR Manager to ensure all HR policies and procedures are implemented and to ensure training and employee engagement initiatives are carried out throughout the property. To ensure payroll is managed on a weekly basis Recruitment and selection of team membersTo ensure all employment legislation is adhered toTo implement standards of performance in all areas of the hotel, to ensure all procedures are documented   To ensure the smooth and efficient running of all areas of the hotel    To ensure adequate duty management coverageTo ensure 5* standards of service are delivered and maintained throughout the hotelTo steer the implementation, coordination and management of food cost control in conjunction with GM and Head ChefTo report any accidents or incidents to the General Manager Direct the overall strategy for all areas including quality, standards & cleanlinessTo ensure that the hotel facilities are promoted and sold to guestsTo ensure all costs are controlled and reduced where possible in all areas of the hotel To ensure all managers are responsible for their areas of responsibility in terms of financial performanceTo ensure financial results are achieved and where sales are difficult to achieve to ensure all costs are controlledTo work with the Financial Controller to ensure control procedures are in placeEnsure all guests’ complaints are actioned and the necessary procedure implemented to ensure there is no re-occurrence.To oversee the Health & Safety procedures and achieve consistently high results in all audits.