Deputy General Manager

The Metropole Hotel is looking for a Deputy General Manager to join on a full time, permanent basis.  Job Title:                  Deputy General Manager        Reports To:             General Manager Responsible For:   Hotel OperationsReports to Deputy General Manager: Heads of Department and Duty Managers   RoleThis position is responsible for the day to day operation of the hotel and coordination of all departments within the hotel to ensure that the profitability of the hotel is in line with targets set by annual budgets and pre-determined quality standards are maintained at all times.   Works Successfully WithInternally: Hotel Manager, Department Heads, Supervisors, Management, all hotel staff, other strategic business unit management and staff, Group Resources including HR, Finance, Sales Externally: Customers, Suppliers, Contractors, Industry Colleagues  ResponsibilitiesOperationsTo take responsibility for all day to day Hotel operations, ensuring all Heads of Department manage their areas effectively and efficiently at all timesRegularly audit service levels of all areas and develop and implement strategies to improve results in areas of guest satisfaction, cost control and efficiencyTo be proficient and familiar with all department operations in the hotelCommunicate daily with Department Managers to ensure they are carrying out their management responsibilities and duties to the standards requiredTo take overall control of the planning and operation of large events as they pertain to the hotel. To monitor the various departments overall service and teamwork daily and focus on how to improve and increase service deliveryTo work with the General Manager to compile the Duty Manager Roster and to perform Duty Management shifts as rosteredStaffing & HR:Work with the General Manager to review weekly rosters of all personnel within the operation so that payroll is controlled and monitored according to business levels and in line with budgetary target.Management of standards of personal hygiene and uniform, name tag in all departmentsTo promote and maintain all HR policies and proceduresTo ensure Heads of Department comply with all HR policies and proceduresEnsure all new staff receive adequate training on commencement and during employment, follow a structured training plan and receive inductionComplete payroll reports via Alkimii as requiredCommunicate with the HR Department weekly on staffing levels and recruitment requirementsTo deal with all staff on a day-to-day basis and refer to HR dept when neededTo carry out job chats, performance appraisals and disciplinaries as requiredTo identify training needs and to work with the HR Department to ensure skills and training are maintained to the standards set.To accept a flexible work schedule necessary for uninterrupted service to guestsMentoring and Coaching of team  CommunicationWork with all departments to foster effective communicationAttend and in the absence of the General Manager chair weekly management meetings to communicate feedback and actionsAttend weekly Sales Meeting when necessary to review rooms business levels, forecasting, advertising and manage yield effectivelyControlsEnsure staff adherence to the operational policies of the hotelWork with the Head Chef, Restaurant Manager and Bar Manager to achieve budgeted Gross Profit’s in food and beverage.FinancialAssist Department Managers/Supervisors in establishing and achieving their targeted profit and productivity objectives.Inform the team of their daily targets and how these can be achieved.Control and analyse departmental costs in cooperation with Heads of Department’s(HODs) taking action to control negative deviationEnsure that all Managers/Supervisors carry out weekly/monthly stock inventory tasks as applicable.To ensure stock discrepancies are investigated and relevant action is takenEnsure all managers and supervisors follow company policy for cash and credit card lodgements and that they train all staff in cash handling procedures in line with company policyAssist HODs and coordinate the annual budgetary process billing instructions and compliance with our credit policyMonitor relevant department activities regarding discounts, deposits, voids Health & Safety Hygiene and SanitationEnsure regular Health & Safety Audits are carried out in each dept. and all staff are aware of their role and responsibilities in relation to H&SEnsure relevant training is given for food handlers, fire evacuation, etc.To fulfill your obligations under the Health safety & Welfare at Work Act 1989 and any revisions or additional applicable legislationTo ensure that reasonable care is taken for the health and safety of yourself, your colleagues, guests and other persons on the premises.To observe the safety rules and procedures laid down in the Safety StatementTo oversee in the Health & Safety System and work to minimize accidents and incidents in the hotel. SystemsEnsure all Managers are using Alkimii correctly to forecast and budget staff requirementsEnsure that all Managers and Supervisors are using correct systems for all bookings and are proficient in its use. Sales & MarketingTo act as a salesperson for the hotel in conjunction with the Sales & Marketing Team, constantly looking at new sales opportunities and ensuring the hotel is being sold effectively by the team to achieve budget and maximize revenue.Drive and take part in all marketing activities for the hotel in conjunction with the Sales & Marketing DepartmentDevelop and drive new events or ideas to improve on existing business.Drive and take part in wedding and conference sales initiativesReview and evaluate guest satisfaction of the individual revenue areas on a regular basis and make recommendations on new ideas/concepts whenever a decline is noticed in the trend of operations.Work with Sales & Marketing Department to deliver significant growth in presence on all social media channels. Ensure social media message is consistent, is updated as regularly as required and complies with brand valuesChallenge managers to maximize sales through promotions, suggestive selling and upselling and ensure this up-selling culture is filtered down through each department Guest ServicesTo be a role model for the guest care program and to ensure that all staff are trained and understand their role in delivering exceptional guest care.Ensure that the team receives training to enable them to carry out an effective and professional service.Review and respond to all positive and negative opinions via comment cards, Trip advisor, own website and other channels.Address guest complaints in the correct manner. Training & Development·        Ensure HOD’s complete relevant training of all team members and that it is scheduled, recorded on individual training cards and followed up.·        Evaluate and give feedback on the performance of management on a regular basis through Management Appraisals to direct reports·        Work with Head of Department to implement a development plan for staff·        Liaise with HR department in recruiting and selecting new staff·        Ensure staff are following ‘The hotel experience’ and regular training and motivation is given in this regard Other ConsiderationsLiaise with the Head Chef and Restaurant & Bar Manager in analysing, evaluating and writing of creative menus, incorporating local cuisine, seasonality, packages etc. designed to attract a pre-determined and diversified customer market.Keep aware of trends, practices and equipment in all areas of presentation and service in the industry through trade literature and competition check to ensure that our operations are competitive in the marketplaceDo regular competitor analysis of local and national competitorsIdentify Green Team initiative to achieve cost savings in all areas   Key Performance IndicatorsEfficient work practices to agreed deadlines.Adherence to budgets.Customer satisfaction at all times.Ability to work on own initiative is important for this role.Identification of development needs of HODsCompany BenefitsCompetitive rate of payRelocation AssistanceAccess to our Company Pension SchemeDeath in Service BenefitEmployee referral bonusFriends & Family discounts across our restaurantsSpecial rates in our hotel accommodationPaid internal and external training daysAccess to Trained Mental Health First AidersTeam Member Social & Wellbeing EventsTeam Member Annual Awards, Service Recognition, Monthly Team Member of The MonthMeals on DutyAssistance with Leap Cards