Customer Success Specialist

The role..As a Client Success Specialist (CSS), you will play a key role in helping our clients realise the full value of their Verdantix subscription. Working alongside our Account Management team, you will support client onboarding, drive user engagement, encourage platform adoption, and build strong relationships across our customer base. You'll become a trusted point of contact for clients, ensuring they know how to access and apply our research and advisory services to achieve their business objectives. Along the way, you'll develop commercial awareness by identifying opportunities for account growth and supporting renewal and expansion conversations. This role is designed for someone who wants to build a career in Customer Success and Account Management. You'll develop consultative relationship management skills, learn how enterprise customers measure value, and gain exposure to commercial account planning and growth strategies.The salary opportunity is £30,000 - £32,000 (dependent on experience) with a very competitive bonus, paid quarterly. This is a hybrid role which requires 3 days a week in the office during the probationary period, reducing to 2 days upon successful completion.What you'll be doing..Supporting the onboarding of new clients to ensure successful adoption of Verdantix research subscriptions and advisory services.Delivering proactive client engagement through email, phone and virtual meetings to maximise platform usage whilst helping them understand how to navigate, access and apply Verdantix research to meet their business objectives.Monitoring client engagement and usage data to identify adoption risks and opportunities to improve customer outcomes and assisting with renewal preparation by demonstrating the value client’s have received through their subscription.Building relationships with a broad range of stakeholders across client organisations and maintaining client satisfaction, customer records, activities and engagement notes within Salesforce.Identifying opportunities for additional users, research access or advisory engagement and collaborating with Account Managers to support account growth.Using internal systems and customer engagement tools to manage workload, prioritise client interactions and improve productivity.Working closely with Research, Sales, Marketing and Product teams to deliver an outstanding client experience.Continuously developing knowledge of Verdantix research, markets and client challenges to provide increasingly valuable support. About you..Passion for building relationships and delivering an exceptional customer experience. Prior experience within customer success/client engagement is essential.Strong written and verbal communication skills with a confidence in engaging professionals across a range of seniorities.Naturally organised with excellent attention to detail and enjoys working collaboratively across different teams.Comfortable managing multiple priorities in a fast-paced environment with strong problem-solving skills and a proactive approach to supporting clients.Coachable and open to continuous feedback and development.Professionalism and ability to represent Verdantix credibly with enterprise clients while being commercially curious and interested in how businesses create value.Demonstrates working knowledge of modern AI tools (e.g., copilots, LLMs, AI-assisted analytics) and applies them to improve quality, speed, or decision-making in role-specific tasks with a curiosity about technology, sustainability, innovation or business strategyAble to write, refine and critique AI prompts to achieve reliable outputs; understands how prompt structure affects results. Additional benefits we offer..Competitive salary (with annual review)Performance-driven quarterly bonus schemePension with enhanced employer contributionGenerous holiday entitlement, accruing an extra day with every year worked (local capping applies)Opportunity to purchase annual leave (capped) after probationary periodQuarterly employee recognition schemeHybrid working option, with the aim of promoting flexibility and work-life balancePrivate medical insurance, including online GP service, mental health support and discounted gym membershipsEnhanced family-friendly benefitsWeekly ‘flexi-hour’ to extend a lunch break or finish early on your day of choiceCycle to work scheme - tax-efficient purchase of a bike, bike accessories, or bothTime off for volunteering when done through our partner OnHand: an app for local volunteering and climate actionMultiple social events throughout the year, including Company Ramble & Sports DayStrong focus on learning and development with career plans for all employeesDog-friendly officeFantastic colleagues with a great sense of humour!Who we are..Verdantix is a trusted intelligence platform. We combine 18 years of independent research with a purpose-built AI platform, giving the world's most innovative corporations, technology and services vendors, and investors insights they can act on. Our team is a curious, collaborative group of expert analysts, data engineers, commercial specialists, creative professionals and thought leaders working together to help clients achieve their most important goals.Why VerdantixAt Verdantix, innovation, technology, and human insight come together to solve problems that really matter. We are an AI-enabled organisation where advanced analytics, data, and emerging technologies are embedded in everyday work, shaping how we research, analyse, and deliver insights that help organisational leaders harness innovation and meet the challenges of a changing world. Every day, our teams generate analysis and intelligence that some of the world's most innovative companies rely on. Across areas including AI, EHS and quality, ESG and sustainability, industrial transformation, operational risk, and real estate and the built environment, we use AI and data to interpret fast-moving technological change and translate it into insights that can be understood, applied, and acted on. At the heart of our work is a belief that real big-picture thinking depends on a mastery of detail. Success at Verdantix depends on curiosity, adaptability, and a willingness to continuously learn as technologies evolve. We look for people who are excited by how AI can enhance thinking, sharpen analysis, and amplify impact, while remaining accountable for quality, judgment, and outcomes. Individuals who thrive here bring a strong work ethic, a desire to be challenged, a collaborative spirit, and a customer-first mindset, all underpinned by a sense of humour and enjoyment in the work we do together. Our culture is transparent, high-trust, and performance-driven. Career development is grounded in achievements, skills, and behaviours, with regular feedback and reviews that keep both individuals and the firm moving forward. We recognise that everyone at Verdantix has a meaningful role to play in our growth, which is why we share openly how the business is performing and involve our people in major decisions—from growth strategies to new product launches. What unites us is a shared belief that innovation, powered by AI, expertise, and curiosity, can help shape a better world. If you want to build trusted client relationships at the intersection of technology, research and real-world impact, Verdantix is the place to do it.Verdantix is an equal opportunities employer and is committed to providing a work environment that is free from all forms of discrimination. We want our recruitment process to reflect that. Please tell your recruitment partner directly if there’s anything you need to make our interview process more accessible.