Customer Service Representative

Our people make the difference. Here at PHX Ireland, we strive to be a place for everyone - where each and every one of us can be our true, authentic selves, every single day.For us, individuality sparks new ideas, shapes new approaches and brings us powerful new perspectives. It’s the heartbeat of our innovation, creativity, and success. Which is why, at PHX Ireland, we don’t just embrace our differences – we celebrate them. Across United Drug, McCabes Pharmacy, and TCP Homecare, in every location and every role, the way we work makes us who we are – and that’s something we are really proud of. Which is why we’ve summed up our ethos in our six PHX Ireland values; Customer focused, Quality driven, collaborative, ambitious, innovative, and inclusive.Overview / Purpose of the Role Customer Service Representative within our UDD Customer Services Department. Reporting to the Customer Service Supervisor, this person will work as part of a dynamic, cross-functional team. The role encompasses delivering an excellent standard of Customer Service and being a part of a team that is Customer Focused, Quality Driven, Collaborative, Ambitious, Innovative and inclusive. Key Responsibilities  Order processing, tracking and review for our customers. Always ensuring a high level of accuracy. Appropriately deal with queries from Customers, Account Managers, Principals and internal Customers. Log all queries and complaints in the relevant query management systems and follow up as necessary. Foster excellent relations with all Customers and promote a professional image of United Drug. Adhere to all Business Unit processes, procedures, SOPs and Work Instructions. Work within product guidelines and restrictions. Contribute to on-going maintenance of Customer and Product databases. Be responsible for reports/KPIs and internal/external communications as instructed. Attend all training sessions as required. Cross Train in other business units as required. Operate to the highest possible standards during all transactions/engagements both internal and external. Business administration as necessary within each business unit Key Experience / Skills / Education  Excellent interpersonal skills and ability to be a team player. Proven experience in challenging situations using appropriate problem-solving skills. Excellent written and oral communication. Excellent organization skills with self-motivation. Excellent computer skills – Microsoft Outlook, Word, Excel. Exceptional attention to detail.About United Drug United Drug is Ireland’s largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe’s leading healthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. Our business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer – all leaders in their respective categories. We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to jobs@mccabespharmacy.ie