Customer Relations Executive

About CawleysCawleys is a third-generation family business with over 75 years’ experience in the waste management industry and is one of the leading, independently owned recycling companies in the UK. Current turnover exceeds £27m and the company employs 220 staff across four sites, operating a mixed fleet of 80 waste collection vehicles. Cawleys does not own or manage landfill sites preferring to invest in waste recovery and processing technologies. The company pioneered the use of anaerobic digestion (AD) for commercial food waste in 2008, opening a state of the art Materials Recycling Facility (MRF) in the same year. Cawleys is a strong, diverse resource management organisation offering a wide range of bespoke, innovative waste and recycling services. These include food waste recycling, award winning environmental change management programmes through our associate company, The company’s administrative and operational HQ is based in Luton with further sites in Milton Keynes and Wellingborough.This role is based in our Luton office with travel to visit our customers. This role includes uncapped commission potential and a car allowance of up to £535 per month.Key ResponsibilitiesThe Customer Relations Executive reports to the Senior Key Account Manager working closely with Transport Operations and Customer Services.  To achieve and exceed monthly/annual targetsProcessing of sales enquiries including site visitsQuoting for jobs; paying attention to all commercial requirements to make a profitReporting prospects, calls, quote and contract activity into the Company CRM systemProduce monthly sales reports on personal performanceReactive account management for non-managed accountsUpsell to existing customer base, primarily change of service requests, service reviews etc.Liaise with internal business stakeholders regarding ‘at risk accounts’Liaising with our own transport and subcontractors regarding collections / deliveries and resolution of issues relating to at risk accounts.Defend unmanaged accounts in line with the company process.Identify risk factors relating to customer retention feeding back to relevant internal stakeholders e.g. credit control, transport operations, customer services, salesWork with department administrator to provide reports as requiredPromote services supplied by Cawleys and seek to generate profitable, new business from non-managed accounts Experience  Waste management and recycling services experienceCustomer services or sales backgroundExcellent working knowledge of Word, Excel. PowerPoint and OutlookAbility to produce reports and analyse dataAptitude to learn waste management industry software  Skills & Personal Qualities UK Driving LicenceAbility to plan and prioritise workloadExcellent written and verbal communication skillsExcellent negotiation skillsCommercial acumen and financially awareAttention to detailFlexible and proactive attitudeAbility to work on your own and self-manage wisely to the benefit of the company whilst being a team player with little supervisionAbility to think quickly, problem solve and make decisionsNumerical abilityOrganisational skillsPresentation skillsAble to manage multiple tasks  Benefits 21 days annual leave plus bank holidays per annumEligibility for annual bonus3% employer pension contributionLife assurance at 1.5 times annual salaryLiving Wage employerExclusive offers and benefits with our reward hub to 100s of retailersEmployee recognition awardsEmployee Assistance Programme and mental health first aidersHours are 8.30am to 5.00pm, Monday - FridaySalary dependent on experience up to £30,000.