Customer Loyalty and Retention Advisor

Customer Loyalty and Retention Advisor Salary: Up to £27,000 depending on experience PLUS generous performance-based commission.Overtime is available and paid at time and a half including weekends and bank holidays! £500 bonus paid after completion of a successful 6-month probation!Hours: Monday to Friday 8.30am - 5.30pm You will be required to work Saturdays on a rota basis between the hours of 9:00am – 1:00pmLocation: Horsham, West Sussex  Who are Telecom Acquisitions Ltd? Founded 12 years ago, Telecom Acquisitions Limited (TAL) is the holding company of several residential broadband brands, including Home Telecom, Fleur Telecom & Eclipse Broadband. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms, TAL has carved itself a unique spot in a fast-growing market. With the exponential growth of home working in recent years, teamed with the ever-changing way in which consumers consume content and entertainment – never has broadband been such an important service. Having recently joined forces with TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, numbers of customers and full fibre roll out continues. As part of our strategic alliance with TalkTalk and the development of the home move division of the business, our offering to be the ‘one stop shop’ for all your moving needs is rapidly becoming our flagship solution. Working with leading estate agents throughout the UK enables us to offer a concierge style service advising and setting up broadband and utilities through our partnerships. Why join us? Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard, play hard. Whilst we are data driven and KPI led; our management structure, family ethos and constant determination to be the best we can be, ensures that those who want to grow and develop have every opportunity to.  Key Responsibilities: ·      As a Loyalty and Retention Advisor you’ll talk to customers with a range of enquiries about their broadband service including helping them move home.·      Selling new contracts and upgraded products & services.·      Providing advice at the end of their contract and when leaving our service.·      Taking ownership of challenging customer cases and seeing them through to completion.·      Drive brand loyalty and satisfaction through your excellent customer service skills. Is this you?  ·        Great written and verbal communication skills. ·        Experience in a loyalty or retention team in service or subscription business.·        A warm and empathetic manner, able to objection handle and stay calm.·        Telecommunications and Internet Service Provider experience is an advantage.·        Ability to learn quickly and understand complex business systems and processes. ·        Good organisational and time management skills. ·        Good team player. ·        Able to adapt to change positively and enthusiastically.  What benefits will you receive? ·      50% off our Broadband & Utility packages, completely free after two years.·      33 days holiday allowance including bank holidays.·      5 additional days leave granted based upon length of service.·      Buy & Sell holiday allowance scheme.·      Death in service benefit.·      Pension scheme.·      Eye care vouchers.·      Complimentary drinks on Friday. ·      Company lunches and breakfasts.·      £1,000 Refer A Friend Scheme.·      £250 Bright Ideas Scheme.·      Fun incentives including sports day, summer parties, extravagant Christmas parties and many more. ·      Paid Charity leave.·      Kudos Employee Recognition Scheme – Including Days Out and exciting work trips.