T-Pro's client implementation & support team work closely with sales, management and project teams (both internal and external) to deliver real benefits for clients, by maximising the potential of our market-leading technology. You will have direct interaction with clients and input into product development roadmap.Are you passionate about technology in its many forms? Are you energised by interacting with people throughout the day, in person, on the phone, via email, and chat? Do you have a strong attention to detail and a desire to teach others?How you’ll spend the day...Implementing new projects with an organised and process driven approachSupporting existing clients to maximize the benefits of the solutionProviding feedback and suggestions to the product team to guide new features and enhancementsEnthusiastically teaching our end users how to best interact with and utilize technology; providing support as needed via face-to-face interaction, chat, email, and telephoneResolving any issues related to our platform including software configuration, hardware support and user workflowsAuthoring and editing content at our help centreResearching new and innovative solutions to the technical challenges that ariseLearning from and educating your fellow team membersCompleting other technical projects and tasks as neededHere are some of the things we’re looking for...Fluent English-speaking and writing talentDriver licence and own transport desirable but not essentialInterest in learning and taking on increasingly complex tasksAbility to work individually and within a teamCustomer-focused with the friendly and supportive demeanourIndependent ability to research technical problems and solutionsStrong organisational and managerial skills and detail-oriented work ethicWillingness to work flexible/odd hours at times, based on needs and as + when requiredWillingness to travel within Ireland and occasionally abroadT-Pro provides a competitive salary, optional pension, laptop, expenses and a variety of other benefits.
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