Customer Engagement Adviser - Speculative CV

If you're interested in working for us as a Customer Engagement Adviser - please submit your application today. This advert is used to gather CVs when we aren't recruiting for new CEA.Are you passionate about giving excellent customer service?We are looking for someone to join our branch network.We are looking for an enthusiastic, motivated individual who will work hard to build excellent relationships with our customers. You will take pride in giving that personal touch which leads to great customer outcomes.You’ll also enjoy learning about our products and services so you can recommend these to our customers.Click the job description below to found out more about the role and submit your speculative CV today!Salary and working hoursBasic salary £23,751.00 FTE working Monday to Friday (36.25 hours per week)Plus, you’re required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by £1,986.14.Your career development is important to us so another great incentive we have is a dedicated training plan to develop your knowledge and skills. As you progress through these training accreditation levels you have the potential to increase your basic salary up to £27,000.Some of the things you’ll be doing day-to-day (depending on location)Welcoming customers into the branchHandling cash and dealing with customers account’s queries accuratelyListening to and understanding our customer’s needs in order to provide the correct serviceThrough training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detailReceiving and making calls to our customers, completing account transactionsResponding to emails, Live Chat, secure messaging and postal queries from customers.Listening to and understanding our customer’s needs in order to provide the correct serviceBe accountable for following the compliance regulations that keep our business and customers safeWorking in a small team in one of our High Street Branches or Customer Contact Centre but be part of a wider team working across The CambridgeYou will be someone thatHas a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalentEnjoys working in a dynamic team and can be flexibleLearns quickly through on-the-job trainingIs confident and has an optimistic outlookHas a passion for providing excellent customer serviceHas a can-do attitude and a keen eye for detailThe Cambridge will reward you withSharing in Success bonus (discretionary)Annual holiday – 23 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holidayVitality private health care, which includes discounts for cinema tickets, Café Nero, and other lifestyle productsMedicash cashback for an array of services including Dental, Prescriptions, Therapies and moreBeneficial staff mortgage rateGroup pension scheme – where you pay in 4%, following probation, we pay in 12%Support for learning and personal development within your roleOpportunities to progress your career in generalCome and join a thriving independent mutual, where your contribution will help our customers.