Customer Care Agent

Ranked as one of Ireland’s best workplaces, by Great Place to Work, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. With nearly 300 employees and growing, PrepayPower is the market leader for Pay as You Go for electricity, gas and broadband in Ireland. This role is better than ever before, with our new and improved salary and commission structure! **30,000**OTEWe are looking for an ambitious ­­­­­Customer Care Agent to join our Customer Experience team on a full-time basis.The successful candidate will work closely with the­ Customer Experience team.This role requires excellent attention to detail and exceptional communication skills while focusing on delivering the best outcome for our customers.If you are customer-driven and display a positive attitude to your work, you may be a great fit for Prepay Power so get in touch with us today!Career Incentive & Benefits€25,000 base salary & 5,000 bonus structureGreat career progression opportunities in a growing company with strong market growthFast paced and friendly team environmentContinual training and developmentPension Contribution Scheme after twelve months of servicePrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare21 days annual leave, increasing with service.PrepayPower Staff TariffModern offices with excellent facilities in Sandyford and the flexibility to work remotely after probation period.Established CSR, Wellness and Social Committees and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemeYour New Key Role ResponsibilitiesManage 50-60 incoming telephone calls per dayIdentify and assess customers’ needs to resolve their issuesBuild relationships and trust with customers through open and interactive communicationProvide accurate, valid and complete information to customers and internal departments by using the right methods/toolsMeet personal/customer experience team SLA targetsKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersExperience resolving Customer requests on the first contact.This role will require working Shifts including some Weekends or Bank HolidaysEssential Skills & ExperienceCustomer Support/Service experience desirableCustomer orientation and ability to adapt/respond to different types of situationsExcellent communication and presentation skillsAbility to multi-task, prioritise, and manage time effectivelyA desire to provide ‘Best in Class’ customer experienceAbility to provide strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices desirablePrepay Power is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 160,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long term savings on the electricity, gas and broadband that they use, which counts on every bill. Our approach is different, and customer driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner. PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers and other stakeholders with dignity and respect.